Pre-Registration Billing Specialist

Pre-Registration Billing Specialist - Full-Time / On-site

About Us
Emerald is an innovative outpatient mental health practice dedicated to bringing hope and healing to our community for over 10 years. At Emerald Psychiatry, our mission is simple: provide exceptional, accessible mental health care. Our medication management, therapy, and administrative teams work in true collaboration to ensure the highest quality patient experience. If you are passionate about patient-centered care and want to be part of an organization experiencing intentional growth, we invite you to explore a future with us.

Why Join Us?

The Pre-Registration Billing Specialist is an important member of our Billing team and plays a key role in ensuring patients are financially prepared for their care. This position focuses on verifying insurance coverage, clarifying benefits, and helping patients understand their financial responsibilities before services are provided.

This role is ideal for someone who enjoys working with insurance details, navigating payer portals, solving coverage questions, and supporting patients through the billing process. The Pre-Registration Billing Specialist works closely with patients, providers, and internal teams to ensure accurate information, smooth workflows, and a positive patient experience from the start.

Essential Duties & Responsibilities:

• Verify insurance eligibility and benefits prior to patient visits and services, ensuring accurate coverage information and collecting required payments
• Navigate insurance portals and communicate with payers to confirm benefits and coverage details
• Assist patients in understanding their financial responsibility and help establish payment plans when needed
• Contact patients to obtain updated insurance information or discuss outstanding balances
• Document insurance updates, patient payments, contact information, and account notes accurately in the system
• Respond to inquiries from patients and staff regarding insurance coverage and billing updates
• Maintain a strong working knowledge of CPT and ICD-10 codes, insurance benefit structures, provider services, and medical terminology
• Provide a professional, supportive, and solutions-focused patient experience
• Maintain strict confidentiality and ensure compliance with HIPAA guidelines
• Collaborate with billing, front office, and clinical teams to support efficient operations
• Identify issues or discrepancies and escalate questions or concerns to the appropriate team members when needed
• Utilize practice management systems and technology tools effectively to complete daily responsibilities

Requirements:

• Minimum of 1 year of medical billing or insurance verification experience required
• Experience working with insurance portals and payer websites
• 10-key data entry experience required
• Proficiency in Microsoft Office Suite and general office systems
• Strong written and verbal communication skills with the ability to work both independently and as part of a team
• Excellent organization skills and attention to detail
• High school diploma or GED required
• Current CPR certification, or ability to obtain certification within 6 months of employment

Pay:

$20.00 - $22.00/ hour, depending on experience level

Working Location:

On-site (Required)

Dublin, OH 43017

Schedule:

8-hour shift

Monday - Friday

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• 10-key data entry : 1 year (Required)
• Medical Billing: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person