Pre-Sales Engineer II

Description:

As a Pre-Sales Engineer 2, you will be instrumental in driving technical excellence and supporting the success of our sales team. In this client-facing position, you will collaborate closely with cross-functional teams to analyze business and technical requirements, design tailored service solutions, and deliver clear, value-driven assessments of prospective client environments. Leveraging industry standards and Proven’s best practices, you will partner with sales to recommend solutions that are both technically sound and strategically aligned with client goals.

This role requires a strong technical foundation, the ability to think strategically, and exceptional communication skills to effectively engage with both technical and executive stakeholders.

Requirements:

Key Responsibilities

• Master Proven IT’s offerings, best practices and stay current on industry and technology trends.
• Conduct technical assessments of prospective client environments
• Conduct technical research and ensure solutions are aligned with both customer requirements and best practices.
• Partner with the sales team to translate discovery findings into proposed managed service programs, including scope, service tiers, and SLAs
• Gather infrastructure requirements, perform assessments, and design tailored solutions.
• Quantify the business value of recommended solutions to support ROI/TCO conversations
• Collaborate with Sales, Onboarding, and Engineering teams to ensure a seamless transition from sale to delivery.
• Perform additional duties as assigned.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• Strong background as a Tier II Support Engineer, Project Engineer or equivalent with expertise in IT infrastructure, networking, cloud, Microsoft, and security.
• Skilled in designing and analyzing solutions using Cloud, Azure, Meraki, Microsoft ecosystems, BCDR systems, Security, and network infrastructure
• Certification required: Comp TIA Network+, AWS and/or Microsoft Azure Administrator Associate Certification, Microsoft, and additional networking (Cisco, Ruckus, Fortinet, Palo Alto) certs are preferred.
• Excellent communication skills, capable of explaining technical concepts to non-technical audiences, technical stakeholders, financial departments, and client leadership teams.
• Proven analytical and strategic problem-solving skills.
• Proficient in creating technical documentation and presentations.
• Able to work independently in fast-paced, collaborative environments.
• Required client travel up to 50%.
• Experience with industry business standard software products, RapidFire Tools, and ConnectWise is a plus.
• Valid driver’s license and reliable
• This is an in-office position.

Physical Requirements

• Prolonged sitting; frequent use of computer and office equipment.
• Ability to lift up to 35 lbs.

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through Cigna. Health options include a choice of 2 PPO plans, and a High Deductible Health plan. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.

401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.

PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.

PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.

FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7 Monday through Sunday. Employees utilize the gym equipment at their own risk.