Presales Support Intern

About iSchool

iSchool is an online coding & AI education platform for students aged 6–18 across 20+ countries.
We provide 1-on-1 live sessions and help students build real tech skills.

Role Overview

We are looking for a Presales Support Intern to assist parents and students during their trial sessions.

This role is critical in ensuring a smooth session experience, solving technical issues, and acting as the communication bridge between parents and instructors.

Responsibilities

• Assist parents and students in joining their trial session (Zoom/Platform support)
• Solve basic technical issues (audio, camera, login issues)
• Act as a bridge between tutor and parent if any issue occurs
• Respond to parents' booking questions
• Ensure smooth session start & follow-up when needed
• Maintain high attendance & positive experience rate

Requirements

Requirements

• Intermediate English (spoken & written)
• Good communication & problem-solving skills
• Calm under pressure
• Basic technical knowledge (Zoom, browsers, internet troubleshooting)
• Available for midnight shift (aligned with North America time zones)

Preferred

• Experience in customer support
• Experience in EdTech
• Experience handling international clients

Benefits

What You Will Learn

• International customer communication
• EdTech operations
• Presales funnel management
• Problem-solving under real-time pressure

Benefits

• Paid Internship
• Direct exposure to EdTech & international operations
• Performance-based growth opportunities
• Certificate of Completion after internship
• Possibility of full-time employment based on performance
• Structured training & mentorship
• Experience working in a fast-growing international company