Principal Customer Success Manager

Principal Customer Success Manager

Informatica seeks a seasoned Customer Success professional to lead post sale customer engagement. The role reports to the Senior Director, Customer Success and drives adoption, renewal and long term partnership value.

Responsibilities

• Serve as the primary post sale contact, leveraging deep customer and product knowledge to drive adoption and maximize value.
• Develop trusted advisor relationships with executive sponsors to align Informatica solutions with business goals.
• Track and report on implementation and adoption milestones for customer executives.
• Promote product capabilities and identify upsell and cross sell opportunities.
• Demonstrate advanced features to deliver measurable business outcomes.
• Design ROI metrics to quantify solution impact.
• Proactively address customer needs, adoption risks and renewal strategies to boost retention.
• Manage escalations and collaborate with internal teams across functions.
• Prepare success reports and maintain thorough documentation of customer interactions.

Qualifications

• 5+ years of customer success or related role driving adoption and retention.
• Strong understanding of customers' industry, decision making process, business objectives and strategic priorities.
• Excellent communication skills, building alignment across teams and negotiating effectively with senior leaders.
• Collaboration across teams, building support for ideas and guiding projects toward successful outcomes.
• Knowledge of hybrid software deployment, data warehousing, databases and/or business intelligence solutions.
• Experience in customer facing roles focused on customer satisfaction and utilization improvement.
• Fluent in English; proficiency in Arabic is mandatory.

Role Essentials

• 8+ years of relevant professional experience in customer success or similar field.
• BA/BS or equivalent educational background.

Perks & Benefits

• Comprehensive health, vision and wellness benefits, paid parental leave, adoption benefits, life insurance, disability insurance and 401(k) plan or international retirement plans.
• Flexible time off policy and hybrid working practices.
• Equity opportunities and an employee stock purchase program (ESPP).
• Comprehensive mental health and employee assistance program (EAP) benefit.

Apply

Contribute to building and delivering solutions that accelerate data innovation at Informatica. If your experience aligns but does not meet every qualification, we encourage you to apply.