Principal Customer Success Manager

Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Senior Customer Success Manager

We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.

You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.

Your Role Responsibilities? Here's What You'll Do

As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long term strategic partnerships. Your key responsibilities include:

• Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.
• Tracking and reporting on implementation and adoption milestones for customer executives.
• Promoting product capabilities and identifying upsell and cross-sell opportunities.
• Demonstrating advanced features to deliver measurable business outcomes.
• Designing ROI metrics to quantify solution impact.
• Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.
• Managing escalations and collaborating with internal teams across functions.
• Preparing success reports and maintaining thorough documentation of customer interactions.
• Experience making customers feel valued through quality service.

What We'd Like to See

• Proven experience managing complex customer accounts and driving adoption in a customer success or related role.
• Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.
• Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.
• Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.
• Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.
• Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.

Role Essentials

• Minimum of 5+ years relevant professional experience in customer success or similar field.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience.
• Minimum 8+ years of relevant professional experience.

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans)
• Flexible time off policy and hybrid working practices.
• Equity opportunities and an employee stock purchase program (ESPP).
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit.

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.