Principal Product Manager, Command and Control

Your Impact

Real-Time Operations (RTO) is a key business line and strategic priority for Axon, centered on transforming public safety through solutions like Axon Fusus. Our vision is bold: to be the trusted real-time platform that connects communities, public safety agencies, and businesses, enabling faster, smarter, and safer responses to critical events, advancing Axon's mission to Protect Life.

Better information leads to better decisions, and the Real-Time Crime Center (RTCC) experience you deliver will empower operators, analysts, and field personnel in the moments that matter most, when every second counts. Your work will directly contribute to Axon's moonshot goal: to cut gun-related deaths between police and the public by 50% in 10 years.

You will be at the center of our real-time experience, orchestrating how information from hundreds of sources - live cameras, drones, vehicles, sensors, alarms, GPS devices, and more - is surfaced, visualized, and acted upon inside the RTCC. This includes both Axon devices (Axon Body, Axon Fleet, Axon Air, TASER, and future innovations) and third-party sources. You will own the command-and-control experience, from every "dot" on the map to the video and data streams they represent, ensuring that operators can seamlessly monitor, coordinate, and respond.

You'll partner closely with product design and engineering to work backwards from the mission outcomes we aim to deliver, clear situational awareness, coordinated action, and confident decision-making, and translate them into a user experience that is intuitive, reliable, and scalable. You'll challenge existing paradigms, simplify complex workflows, and ensure our RTCC capabilities continuously evolve to meet the demands of real-world operations.

Success in this role requires a deep understanding of our users, real-time operators, dispatchers, analysts, and their support teams, and the environments in which they work. You will balance visionary thinking with disciplined execution, making strategic trade-offs and prioritizing the roadmap to deliver measurable improvements in operational effectiveness. Most importantly, you will have a proven track record of taking products from concept to widespread adoption, delivering capabilities that don't just get deployed, but become indispensable to those who use them every day.

Work Location: This role is based out of our Boston, MA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Reports to: Senior Director of Product, Real-Time Operations

Direct Reports: 0

What You'll Do

• Own the end-to-end product experience for the Real-Time Crime Center (RTCC) within the Fusus platform, ensuring it delivers intuitive, reliable, and actionable command-and-control capabilities for diverse customer needs.
• Define and drive the product vision and roadmap for the RTCC experience, aligning it with Axon's broader public safety strategy, business goals, and customer mission outcomes.
• Engage directly with customers, field teams, and public safety stakeholders to understand operational contexts, mission-critical workflows, and situational awareness challenges.
• Manage the full lifecycle of RTCC features, from early discovery and requirements definition, through design and development, to deployment and continuous improvement.
• Collaborate cross-functionally with engineering, product design, data science, customer success, and sales to deliver an experience that enables rapid decision-making, seamless coordination, and efficient incident response.
• Create scalable onboarding and training approaches that empower customers to adopt and fully utilize RTCC capabilities in their day-to-day operations.
• Monitor platform usage, customer feedback, and operational performance to identify experience gaps and opportunities for innovation.
• Champion a culture of continuous improvement and customer obsession, ensuring the RTCC experience remains the gold standard for real-time operational command and control.

How you operate

• Product sense: proven ability to create solutions that match user needs. A mindset of wanting to dig into, find root causes, arm themselves with data, and understand key patterns and insights from multiple role points of view.
• Business sense: proven ability to engage in the sales process, define the right metrics and goals for their product, and deliver ongoing improvements to a business metric over a sustained period of time.
• Customer focus: proven ability to understand customer and buyer needs and work backward from customer outcomes to define the right solutions.
• Research: proven ability to conduct end-to-end research on a new product and build strategy in partnership with cross-functional teams.
• Execution: proven ability to focus on the most impactful features, analyze data, develop an execution strategy, and orchestrate teams to deliver on time.

What You Bring

• 10+ years of product management experience in B2B SaaS, ideally with strong exposure to public safety, critical operations, or other high-stakes, real-time customer environments.
• Proven ownership of end-to-end, customer-facing experiences, especially those involving complex, multi-step workflows and high information density.
• Experience designing and delivering UX-rich applications with significant operational complexity, whether in enterprise workflow systems or sophisticated consumer experiences.
• Strong communication skills, with a track record of presenting and influencing at senior levels, internally (up to C-suite) and externally with customers or strategic partners.
• Hands-on backlog management expertise, including authoring clear requirements, grooming with cross-functional teams, planning sprints, and maintaining roadmap discipline.
• Process improvement mindset, able to identify execution bottlenecks, diagnose root causes, and implement proven strategies to improve product delivery velocity and quality.
• Comfort operating in ambiguity, prioritizing ruthlessly, and making principled trade-offs that balance customer needs, technical feasibility, and business impact.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 162,000 in the lowest geographic market and USD 259,200 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.