Principal Program Manager

Manage the development and implementation process of a specific company product.

Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.

The Strategic Customers Engineering (SCE) team manages relationships for Oracle Cloud Infrastructure's top revenue generating customers who run their businesses on our cloud. OCI's mission is to provide customers with best-in-class computing, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services. As part of the SCE team, the Senior Principal Technical Program Manager plays a critical role in aligning priorities with our customers and service teams, collaborating with cross-functional stakeholders, and driving end-to-end execution of complex projects. This TPM will design, coordinate, and execute technical solutions that have high visibility and huge impact to our customer experience and scalability. Understanding various cloud technologies and technical trade-offs, the ideal candidate will be an exceptionally strong communicator, both written and verbal, have a well-rounded technical background, and come with a history of leading large-scale projects end-to-end.

If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organization.

Career Level – IC4

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Responsibilities

• Take large, complex projects and break them down into manageable pieces.
• Identify process gaps and build mechanisms to scale.
• Develop functional specifications, then drive the delivery in a successful and timely manner.
• Oversee daily operations through collaboration with senior management and department leaders, performing an array of business operations functions from managing work-back schedules, generating communications and presentations, and planning and coordinating meetings.
• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
• Drive program schedules from design to launch, communicate to stakeholders and senior leaders.
• Gain a deep technical understanding of OCI servers and be able to drive the technical direction of the team, working with cross-functional, cross-service teams
• Thrive and succeed in an innovative and fast-paced environment, and not be hindered by ambiguity or conflicting priorities.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
• Lead interactions with cross functional teams consisting of UX designers, Engineers, Product Managers and executive leadership.
• (Preferred) Experience working directly with large customers

Basic Qualifications

• Bachelors degree or equivalent experience in Computer Science (or related field)
• Seven or more years of project management, product design or related experience
• Previous experience or understanding of cloud technologies, engineering, software, and systems development lifecycles
• Data-driven approach to solving problems and ability to deep dive to understand the nature of a problem
• Experience developing or managing engineering or product portfolio planning and tracking processes and cadences
• Strong customer service and business operational skills
• A strong background in Technical Program Management
• The ability to clearly articulate the value-add of TPM to engineering and product organizations
• A natural problem-solver and strategic thinker who takes ownership
• Efficiently and effectively communicating findings/progress to cross-functional teams, senior leadership, and the broader organizations

Preferred Qualifications

• Masters degree or equivalent experience in Computer Science (or related field)
• Ten or more years of project management, product design or related experience
• Experience in scalable distributed backend services design with Cloud Native

Experience working directly with large enterprise customers