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Priority Banking Customer Service Officer / U Venues Branch

  • Follow Sales plan concerning Priority banking customers in view of Bank strategy, goals and specified targets.
  • Manage and service all Priority Banking customers in the branch.
  • Establish and develop relationships with Priority Banking customers to promote the bank’s products & services in view of customers needs.
  • Ensure adherence to branch and regulator policies, recommendations and CBE regulations.
  • Provide service assistance to all walk in priority customers in the branch and attend to customer complaints during agreed TAT.
  • Assist priority banking relationship managers in managing customer accounts and the execution of daily transactions and inquiries.
  • Understand and promote value proposition.
  • Maintain the relationship with other departments and branches in the bank.
  • Maintain follow-up process on all transactions .
  • Maximize profitability by deepening customer relationship , referrals and cross-selling.
  • Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures.

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