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Private Bank - Client Service Executive
JOB_REQUIREMENTS
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Employment Type
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Company Location
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Salary
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Details of the Division and Team:
Provide fundamental support to the Relationship Manager(s) (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.
Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders at the Booking Centre (Cross Border desk, iCAT, Client onboarding, Operations, COO, Business Management, Trading teams etc) and locally (Business Management, Client onboarding Investment Advisory teams) as appropriate.
Responsible for timely action on requests and service requirements to meet the client/RM requirements.
What we will offer you:
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
Life Insurance
Accidental Death Insurance
Permanent Partial Disability Insurance
Private Medical Insurance for you, your spouse and dependent children
Flexible working arrangements
30 days of annual paid leave, plus public holiday & Flexible Working Arrangement
DB contributions to DIFC Employee Workplace Savings (DEWS)
Your key responsibilities:
Client Service
Handle and respond to RM requests and client queries related but not restricted to account documentation, account balances, account maintenance activity, statement information, security transfers, security information, general product and/or service information.
Receive and confirm client instructions related to remittances, account maintenance etc. and liaising with the respective booking center within acceptable timelines.
When required, attend client meetings along with RM to provide support to meet client requirements.
Taking and executing clients' orders (money market, capital market transactions).
Diligent follow up with clients to execute term sheets and other account/trade related documents.
Operations and Administrative
Assist RM in new account opening process -preparation of comprehensive account opening pack for submission to onboarding team post client signature. Possess good knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening.
Assist RM in liaising with the Booking Centre iCAT/AFC/DIFC OBS/KYC Review Team/DIFC AFC for follow up/provide additional information/documentation if requested.
Seek relevant approvals and ensure process followed whilst arranging any Video conference meetings/calls.
Follow up on any Booking Centre/DIFC document deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).
Execution of periodic fee run to ensure RMs are informed of any insufficient balances.
Ensure timely assistance in input of call reports (provided by RM) in system and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.
Ensure RMs and IAs are aware of any Corporate Actions and follow up through to completion.
Providing assistance in managing loan covenants and processing periodic rolling of all Structured Loans, Lombard Loans and Time Deposits.
Develop good understanding of the governing regulatory framework and upholding relevant policies/procedures to mitigate risks; ensuring that the Bank is protected.
Remain current and thorough on operational processes, services and firm's systems/applications.
Liaise with RM/IA to ensure voice logs are completed, seek approvals as required for reporting purposes.
Raise credit facility requests as required, assist RM with credit Advance Ratio levels and client specific AR r
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