PRO (Patient Relationship Officer)

Job Summary
A Hospital PRO acts as a link between patients, families, doctors, and hospital management. The role focuses on patient assistance, communication, and maintaining the hospital’s public image by ensuring smooth coordination and a positive patient experience.

Key Responsibilities

• Greet and guide patients and patient party within the hospital
• Assist patients / patient party with registration, appointments, and billing queries
• Coordinate between patients / patient party, doctors, and hospital departments
• Handle patient feedback, complaints, and concerns politely
• Provide information about hospital services, procedures, and policies
• Support admission, discharge, and insurance coordination processes
• Maintain proper records and follow hospital protocols
• Help improve patient satisfaction and hospital reputation

Required Skills:

• Excellent communication and interpersonal skills
• Polite, calm, and patient-friendly attitude
• Problem-solving and coordination abilities
• Ability to work in a fast-paced healthcare environment
• Professional appearance and behavior

Qualification:

• Graduate or BHM passed
• MHA will be an added advantage

Experience: 1 - 2 years in Hospital Industry

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Work Location: In person