Process Analyst (Voice)

CONTACT CENTER REPRESENTATIVE (VOICE PROCESS)

WHAT WE OFFER

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

WHAT YOU’LL BE DOING

• Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader and team members.

WE EXPECT YOU TO HAVE

• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals.
• Proficient in Customer Service.
• Knowledge of record management procedures & processes (is a plus).
• Experience of at least 3 years in Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
• Effective analytical, problem-solving, and decision-making skills.
• Effective organizational skills.
• Ability to access and research multiple sources of data.
• Must pass pre-hire exam with 90% or higher.
• Ability to multitask and work under pressure.
• Strong attention to detail and critical thinking skills.
• Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules including days, nights, weekends, holidays, etc.
• Must be able to work in a team-oriented, high demand and fast-paced environment.
• Clear and effective communication skills in English while being able to communicate clearly, confidently, and politely.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund

Application Question(s):

• Do you have experience of US/UK Voice Process?
• Are you comfortable with Rotational Shifts including Night Shift ? (cab facility available)

Language:

• English (Preferred)

Location:

• Vadodara, Gujarat (Preferred)

Work Location: In person