Process Excellence Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Role Purpose:

As a Manager, Process Excellence, includes PPI Business System (Continuous Improvement Methodology) & Customer Experience Management, at Thermo Fisher Scientific, you will act as a change agent in role modeling continuous improvement behaviors. This is an outstanding opportunity to influence all employees to engage in PPI by combining project management, facilitation, leadership, continuous improvement skills and capture of program/project benefits.

Major Job Responsibilities:

• Work closely with the PPI leadership team to support and implement the overall strategy and execution plan for PPI across functions, groups, and divisions.
• Successfully design, facilitate, and deliver function, business unit, or division level initiatives in support of organizational goals.
• Identify and quantify financial savings for organizational process improvement projects, ensuring flawless execution.
• Manage the PPI Business System, ensuring committed results and developing tools for business unit level initiatives.
• Provide support in strategy deployment of PPI and its Culture at global, divisional, business unit, and functional levels.
• Provide a cohesive and consistent customer experience to both internal and external customers. Foster strong executive level relationships with customers and focus on activating company Total Value Proposition
• Accelerate the culture change & promote our successes and share best practices to continuously improve our processes and customer experience

A-Day-In-the-Life of a Process Excellence Manager:

Projects - Facilitating, scribing and/or keeping time for projects across different departments, BUs, Divisions, even Groups. Updating project plan/A3 regularly to keep team members accountable, updating both the project's KPIs and actions. Customize PPI tools, workshops, regular meetings, and/or break-out sessions to ensure successful implementation of your projects.

Culture - Support implementation of PPI Cultural frameworks like Tiered Accountability, Gemba, Strategy Deployment,... influencing all levels of the organization to implement these frameworks.

Finance - Keep the hard savings in mind for your projects. Ensure the planned & estimated savings are most accurate. Put structure in place to record the true savings after the implementation.

Customer – Support customer feedback collection and measurement, cross divisional improvement project identification and coordination, front-line employee training, and digital self-serve tools

Education / Experience required:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Lean Six Sigma Black belt
• 8+ years of experience managing a continuous improvement program across multiple Sites/ Business Units/ Divisions. Non-manufacturing environment preferred in last

Knowledge, Skills and Abilities Required:

• Proven ability to interface and effectively influence all levels of the organization, including leadership.
• Experience in deployment of PPI tools like: VSM, Kaizen, 5S, Daily Management etc.
• Excellent project management skills with a track record of successfully implementing programs and projects.
• Proficient computer skills, including Microsoft Office, Smartsheet, Visio, Miro or equivalent experience.
• A passion for continuous improvement and the ability to communicate in a way that builds excitement and activates transformational & groundbreaking change.
• Strong interpersonal, communication, and presentation skills with a focus on coaching and influencing others.
• Demonstrated ability to drive cross-functional teams and implement sustainable improvements.