Process Improvement Project Manager

About the Role
T&L Process Solutions is seeking a Process Improvement Project Manager to support housing authority related initiatives and operational improvement efforts.

This role is ideal for someone who can:

• Step into a complex environment and quickly learn how teams operate
• Bring structure, clarity, and momentum to both processes and projects
• Work closely with directors, department leaders, and cross functional teams
• Create process maps, write SOPs, and support project planning and execution
• Identify opportunities to improve operations through practical use of the latest AI technology and other emerging tools

Key Responsibilities

• Understand, evaluate, and document current business processes across departments
• Create clear process maps, workflow diagrams, SOPs, and other operational documentation
• Partner with department leaders to define project scope, priorities, goals, and next steps
• Help organize and manage projects from planning through execution using structured PMO practices and tools
• Track action items, timelines, risks, dependencies, and project progress
• Identify inefficiencies, bottlenecks, and gaps in current workflows and recommend practical improvements
• Facilitate meetings, gather requirements, and communicate effectively with stakeholders across teams
• Support standardization of processes and creation of repeatable frameworks across departments
• Explore opportunities to leverage AI and other modern technologies to improve efficiency, communication, and service delivery
• Help bridge the gap between strategic ideas and day to day operational execution

Required Qualifications

• 3 to 5 years of experience in project management, process improvement, business analysis, operations, or a related field
• Strong experience with process mapping, workflow documentation, and SOP development
• Experience using project management or PMO tools to support planning, coordination, and execution
• Ability to gather information from stakeholders and turn it into clear documentation and actionable plans
• Strong communication, facilitation, organizational, and follow through skills
• Ability to work independently in a remote environment while managing multiple priorities

Preferred Qualifications

• Experience working with housing authorities, government agencies, or regulated organizations
• Familiarity with Lean, Six Sigma, or other process improvement methodologies
• Experience supporting directors or department leaders in defining and advancing operational initiatives
• Interest in AI, automation, and emerging technologies that can improve business processes
• Developer experience or hands on experience with rapid AI assisted prototyping and vibe coding is a plus

What We Offer

• Flexible hours
• Remote work arrangement with planned travel as needed
• Opportunity to work on meaningful operational improvement initiatives
• Hands on exposure to the latest AI technology and practical ways to apply it in real business processes
• Potential for full time employment after the initial contract period

Contract Details

• 6 month contractor role
• Option to transition into a full time position based on business needs and performance

Pay: $90,000.00 - $130,000.00 per year

Work Location: In person