Process Management Associate (Banking)

At Nizmara Consulting, we pride ourselves on being the premier destination for executive search and talent acquisition, where excellence meets expertise. With a team of seasoned consultants possessing unparalleled industry knowledge and hands-on experience, we specialize in delivering top-tier talent across a diverse range of verticals including; Technology, Financial Services, Banking & Insurance, Healthcare & Life Sciences, E-commerce & Retail, Construction, Engineering & Manufacturing. We leverage tailored solutions backed by industry insight, exceptional talent, strategic partnerships, and a proven track record of success boosting business outcomes.

We are looking for a Process Management Manager for a leading multinational bank who will drive continuous improvement, digital transformation, and customer experience enhancement across end-to-end banking processes. The role combines analytical rigor, creativity, and strategic thinking to identify opportunities, streamline workflows, and implement process automation solutions that elevate operational excellence and customer satisfaction.

PS: This role is an individual contributor rola and banking background is a must.

Key Responsibilities:

• Analyze and redesign end-to-end business processes across retail and corporate banking, identifying inefficiencies, improvement areas, and transformation opportunities.
• Lead initiatives to enhance customer experience by diagnosing process pain points and developing innovative solutions aligned with digitalization goals.
• Establish process performance frameworks, define KPIs and SLAs, and ensure regular monitoring and reporting to senior management.
• Coordinate with business and IT units to identify and execute RPA (Robotic Process Automation) opportunities using tools such as Automation Anywhere, UiPath, or Blue Prism.
• Oversee process documentation and mapping activities (Visio, ARIS, Ensemble), ensuring compliance with regulatory and corporate standards.
• Collaborate with cross-functional teams to design seamless workflows for new products and services.
• Benchmark against global best practices and drive a culture of continuous improvement and operational agility.
• Act as a key transformation partner across the organization, fostering communication, innovation, and stakeholder alignment.

Qualifications:

• Bachelor’s degree in Industrial Engineering , Management Information Systems , Mathematical Engineering , or related fields.
• Minimum 6 years of experience in banking , particularly in process management, and/or digital transformation.
• Strong knowledge of process modeling tools (ARIS, Visio, Ensemble) and hands-on experience in RPA technologies (Automation Anywhere, UI Path, Bluprism).
• Proven expertise in defining KPIs, process metrics, and performance tracking mechanisms.
• Excellent communication and stakeholder management skills with the ability to coordinate across technical and business teams.
• Strong analytical, problem-solving, and organizational abilities, with a proactive and creative mindset.
• Fluency in English; additional languages are a plus.