Product Specialist - Molecular Biology

ACCOUNTABILITIES

Policies & Procedures:

• Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge:

• Conducting market research to identify new potential customers.
• Analyzing market trends to identify new products in the market and understanding their advantages and disadvantages.
• Planning and assisting with new product releases and events.
• Maintaining technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Business Development:

• Establishing contact with new customers to inform them of our products, understanding their need and how we can help them.
• Providing potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Following up with the new customers after the demo session to negotiate contracts and packages.
• Ensuring all details of the contract are compliant with our rules & regulations.

Marketing:

• Coordinating with the Marketing Department for any new materials that need to be done.

Sales:

• Maintaining relationships with existing customers by providing them with support, information, and guidance.
• Recommending new products to existing customers as per their need and providing them with support, information, and guidance to ensure a great relationship with them.
• Providing existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Assisting the customers in answering all product-related questions in a professional and timely manner.
• Recommending new service improvements to further build on the relationship.
• Advising helpful new product recommendations and suggestions to customers to increase revenue.
• Negotiating contracts and packages with existing customers.
• Maintaining quality service by establishing and enforcing Zahrawi standards.
• Contributing to the team effort by achieving the annual target set by the management and assisting the team when needed.

Data Track:

• Preparing reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

Orders:

• Placing orders to the concerned purchase coordinator.
• Following up with the Procurement & Logistics team with regards to sending them the products and ensuring that it reaches them on time.

Invoicing:

• Coordinating with the Finance Department to ensure proper invoicing of the products and following up with them with regards to the collection/payment.

Delivery:

• Coordinate with the warehouse for the timely deliveries.

Application:

• Trouble shooting of the instruments.
• Introduction and Demo of new Products to the End Users.
• Technical Data – Matching and Filling the Project Specification sheets and Requirements.
• Preparing and suggesting the consumables lists by studying the need of each customers to promote reagents and consumables sales.
• Attend customer calls regarding supply and inform sales team.
• Coordinating conferences and materials.
• Conducting workshops and giving Application trainings.
• Completing validation process of every product in MBU.

Support:

• Support the Sales Team for Handling Projects in Terms of Specifications and Technical comparison discussion with the End Users.
• Coordinate with Service engineers for the Installation, PMs, and rectifications
• Coordinate with the sales team to know more about competition and provide argumentation in a scientific way
• Assist sales teams during technical discussions
• Prepare training certificates for customer training attendees

Service Team Coordination:

• Coordinate with Service engineers for the Installation, PMs, and rectifications and plan trainings accordingly.

Communication with principal companies:

• Communicate with principals on technical information.
• Communicate with principals on any queries of the customer which cannot be resolved from our end.
• Keep update with latest training schedules and training materials.
• Attend all relevant webinars conducted by the principals.
• When a new technical information is received from the principal company, transfer of this information internally to all concerned persons especially when there is a new version of software or incompatibility between instruments or any other relevant information.

REQUIREMENTS

• Education: Bachelors Degree in Medical Lab/ Biotechnology or related science
• Experience: 2+ years experience in Molecular Biology sales.
• Job Specific Skills: Experience with PCR Workflow and Techniques, Automation system, Electrophoresis & Blotting including imaging, NGS Workflow & Techniques, NGS QC Workflow, DNA/ RNA Extraction, Sanger Sequencing Workflow. Good Interpersonal skills & English language. Negotiation skills & Customer Relationship Building.
• Additional details: Candidates are to be based in Bahrain and willing to move to company visa.