Product Definition Analyst (CDS)

Product Definition Analyst (CDS)

Summary of the Role

This role involves analyzing and resolving production issues raised by customers, ensuring timely and effective solutions while maintaining high standards of customer satisfaction. You will collaborate closely with internal teams and customers to troubleshoot, propose improvements, and contribute to building tools that enhance incident resolution efficiency.

In This Role You’ll / Your Main Responsibilities

• Perform functional analysis of production issues reported by customers.

• Review and interpret functional specification documents to provide accurate solutions.

• Respond promptly and professionally to customer queries on technical and functional issues.

• Analyze production problems using standard troubleshooting tools.

• Interact effectively with customers and internal development teams to resolve issues.

• Build rapport with customers and gather detailed problem information.

• Maintain agreed issue analysis rates in line with customer and Amadeus standards.

• Propose and contribute to the development of new tools for faster incident resolution.

About the Ideal Candidate

• Strong Airline Domain Knowledge; prior experience in the travel industry is a plus.

• Proficiency in Microsoft Office tools (Excel, Outlook, Visio, PowerPoint, Word) and Confluence.

• Experience using debugging tools to analyze and resolve technical issues.

• Strong customer focus with a collaborative approach.

• Ability to understand and communicate technical information clearly.

• Skilled in creating customer-facing documentation.

• Excellent written and verbal communication skills, including technical writing.

• Strong interpersonal skills with confidence and patience in customer interactions.

• Ability to organize and prioritize multiple tasks to meet deadlines.

What we can offer you

• A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.

• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.

• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

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