Product Head Corporate Cards

Detailed Summary – Product Head: Corporate Cards

Organizational Context

• Position: Product Head – Corporate Cards
• Function: Retail Banking
• Department: Products, Segments & Payments
• Section: Cards & Payments
• Reports to: Section Head – Cards & Payments

Role Objective

Lead the end-to-end lifecycle management of the corporate cards portfolio, including planning, development, enhancement, and launch of local card products . Ensure alignment with corporate strategies, regulatory compliance, and market competitiveness while driving revenue growth, customer satisfaction, and operational efficiency.

Key Responsibilities

Strategic

• Develop and implement segmentation strategies and annual business plans for corporate cards.
• Monitor industry trends, economic events, and regulatory changes (QCB and others); recommend updates.
• Build strong relationships with internal and external stakeholders to support strategic objectives.

Operational

• Product Lifecycle Management: Drive development, enhancement, and launch of local card products .
• Prepare business cases, pricing models, and ensure regulatory compliance.
• Conduct market research, competitor analysis, and customer surveys to identify gaps and opportunities.
• Collaborate with marketing for product positioning, campaigns, and promotional plans.
• Monitor product performance, profitability, ROI, and implement cost optimization strategies.
• Ensure risk management, quality assurance, and compliance with operational frameworks.
• Leverage digital infrastructure and technology-driven solutions for product innovation.
• Coordinate with IT for system testing, upgrades, and integration.

People Management

• Allocate tasks, supervise team performance, and provide coaching and feedback.
• Conduct performance reviews and support career development initiatives.

Key Interactions

• Internal: Retail Banking leadership, Risk, Compliance, Audit, Marketing, IT, Business Units.
• External: Customers, Visa/MasterCard schemes, regulators, auditors.

Qualifications & Experience

Education:

• Degree in Business Administration (Banking/Finance or Sales/Marketing).
• Master’s in Management or related discipline preferred.

Experience: 10–15 years in banking/financial services.

• Proven expertise in corporate cards product management and launches of local card products .
• Strong project and product management skills.
• Experience in managing teams and cross-functional projects.

Core Competencies

Technical:

• Knowledge of operational procedures, compliance, risk, pricing, and product lifecycle.
• Familiarity with Visa/MasterCard systems and corporate financials.
• Understanding of market research, segmentation, and digital solutions.

Behavioral: Strategic thinking, decision-making, leadership, problem-solving, adaptability, customer focus, and communication.