Product Manager

About Us:

Airtel Payments Bank, India's first payments bank is a completely digital and paperless bank. The bank aims to take basic banking services to the doorstep of every Indian by leveraging Airtel's vast retail network in a quick and efficient manner.

At Airtel Payments Bank, we’re transforming the way banking operates in the country. Our core business is banking and we’ve set out to serve each unbanked and underserved Indian. Our products and technology aim to take basic banking services to the doorstep of every Indian. We are a fun-loving, energetic and fast growing company that breathes innovation. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’.

About the Role:

We are looking for a high-performing Digital Product Manager to own and scale mobile app-based journeys for our card portfolio . The ideal candidate will be deeply passionate about mobile-first experiences, user engagement, and funnel performance. This role requires hands-on experience in designing, managing, and improving digital acquisition, activation, and lifecycle journeys across platforms. The candidate will collaborate with UI/UX, Growth, Marketing, Engineering, and Analytics teams to optimize conversions, increase feature adoption, and continuously enhance customer experience.

Key Responsibilities :

Mobile App & Digital Journey Ownership

• Own all card-related customer journeys within the bank’s mobile application and digital platforms—including onboarding, issuance, activation, PIN setting, transaction views, blocking, replacements, limits, and more.
• Continuously improve user flows for all card types
• Ensure UI/UX consistency, responsiveness, and seamless integration with backend systems.

Conversion Funnel & Engagement Optimization

• Track, analyze, and optimize customer conversion funnels for card ordering and usage journeys.
• Identify top drop-off points using analytic tools, or similar platforms; ideate A/B tests and improvements.
• Work closely with the Growth and Marketing teams to improve CTRs, in-app engagement, and adoption of features.

Customer-Centric Product Enhancements

• Deep-dive into app analytics and customer feedback to uncover pain points and propose enhancements.
• Collaborate with design and tech to continuously refine user experience based on insights.
• Ensure all key servicing journeys (e.g., replacement, balance sync, travel settings, blocking) are intuitive and self-serve.

Cross-Functional Product Execution

• Translate business needs into clear product requirements and drive agile delivery.
• Closely collaborate with customer experience team to understand customer pain points and create flows and processes to reduce complaints and call center interactions
• Collaborate with tech, design, QA, risk, compliance, and customer experience teams for timely execution.
• Drive UATs, app releases, bug resolutions, and post-release impact monitoring.

Key Skills Required:

• Strong experience ( 6-9yrs) in mobile app product management , with full ownership of user-facing journeys.
• Proven ability to manage conversion funnels and user engagement campaigns.
• Excellent problem-solving, analytical, and communication skills.
• Hands-on experience with product analytics platforms (e.g., Mixpanel, Clevertap, Firebase, GA4).
• Familiarity with product development lifecycle, agile delivery, wireframing tools, and UAT processes.

Good to Have:

• Experience in cards, fintech, banking, or consumer tech products.
• Exposure to UPI, BBPS, NCMC, or tokenization-based journeys.
• Prior work on self-serve app features, in-app nudges, and customer lifecycle interventions.

Why Join Us?

Airtel Payments Bank is transforming from a digital-first bank to one of the largest Fintech company. There could not be a better time to join us and be a part of this incredible journey than now. We at Airtel payments bank don’t believe in all work and no play philosophy. For us, innovation is a way of life and we are a happy bunch of people who have built together an ecosystem that drives financial inclusion in the country by serving 300 million financially unbanked, underbanked, and underserved population of India. Some defining characteristics of life at Airtel Payments Bank are Responsibility, Agility, Collaboration and Entrepreneurial development : these also reflect in our core values that we fondly call RACE..