Product Manager - Calling and Chat Experience

Role Summary

As a Product Manager for Calling & Chat Experience, you will own and optimize Botim’s core communication features — ensuring voice calls, video calls, and chat are reliable, high-quality, and delightful to use. This role blends continuous improvement of our VoIP and messaging experiences with data-driven prioritization of features that have the biggest impact on user satisfaction, retention, and engagement.

Responsibilities

• Define and execute a product strategy for Botim’s voice, video, and chat features, focusing on quality, reliability, and ease of use.
• Monitor communication performance metrics (e.g., call drop rate, latency, message delivery success, time-to-send) and translate them into actionable product improvements.
• Collaborate with engineering, design, data, and QA teams to ship enhancements that improve end-to-end calling and messaging experiences.
• Gather and incorporate feedback from user research, app store reviews, and customer support to identify and fix pain points.
• Make clear prioritization calls using data, balancing user value, technical feasibility, and business impact.
• Drive the discovery, definition, and delivery of new communication features, from ideation through to launch.
• Use analytics and A/B testing to validate hypotheses and measure feature impact on both calling and chat KPIs.
• Maintain a transparent and well-prioritized roadmap that aligns with Botim’s strategic goals.
• Ensure effective handover to marketing, support, and operations for smooth feature rollouts.

Requirements

• Experience: 3–6 years of product management experience, preferably in consumer mobile products; VoIP or messaging experience is a plus.
• Skilled in using product analytics to guide prioritization, validate decisions, and measure success.
• Ability to break complex problems into clear, actionable steps and deliver high-quality outcomes.
• Strong empathy for users and a passion for crafting seamless, reliable communication experiences.
• Clear and persuasive communicator who can align stakeholders and manage competing priorities.
• Comfortable engaging with engineers on trade-offs, architecture constraints, and performance considerations.
• Experience working on communication or collaboration tools.
• Familiarity with VoIP protocols, codecs, network optimization, and messaging architectures.
• Hands-on experience with growth experiments like onboarding optimization, feature adoption prompts, or retention mechanics.