Product Manager- Calling & Chat Experience

About Us

We are a leading UAE-based consumer technology company, building the digital infrastructure of everyday life with a focus on AI-powered fintech, communication, and digital services.

Guided by our philosophy, the Blueprint of Simplicity, we design technology around real human behavior, connecting people, enabling financial access, and making everyday experiences effortless.

Our flagship platform, botim, is the region’s most trusted fintech communication platform, combining secure VoIP with action-based AI and everyday money tools. Through botim money, we provide financial services that serve both individuals and SMEs, making payments, transfers, and credit simpler and more accessible. Today, the platform serves 150M+ users worldwide.

Our lending finance engine, Quantix, powers fast, regulated credit across the ecosystem, including innovative products such as CashNow for instant access.

From calls to credit, from daily services to big ambitions, we are rethinking how the region stays connected and financially included.

Visit www.astratech.ae for more.

Role Summary

We are seeking a Product Manager – Calling & Chat Experience to own and optimize Botim’s voice, video, and messaging features . This role will focus on delivering high-quality, reliable, and engaging communication experiences, using data-driven prioritization to drive improvements that enhance user satisfaction, retention, and engagement.

Responsibilities

• Calling & Chat Experience - Define and execute the product strategy for voice, video, and chat features.
• Monitor communication performance metrics (e.g., call drop rate, latency, message delivery success, time-to-send) and translate them into product improvements.
• Collaborate with engineering, design, data, and QA teams to ship enhancements that improve end-to-end calling and messaging experiences.
• Gather and incorporate feedback from user research, app store reviews, and customer support to identify and resolve pain points.
• Make clear prioritization decisions balancing user value, technical feasibility, and business impact .
• Feature Development & Prioritization
• Drive discovery, definition, and delivery of new communication features, from ideation to launch.
• Use analytics and A/B testing to validate hypotheses and measure feature impact on calling and chat KPIs.
• Maintain a transparent, prioritized roadmap aligned with Botim’s strategic goals.
• Ensure smooth rollout of new features through effective handover to marketing, support, and operations teams.

Requirements

• 3–6 years of product management experience , preferably in consumer mobile products; VoIP or messaging experience is a plus.
• Strong data-driven mindset , skilled in using analytics for prioritization and decision-making.
• Proven execution excellence , able to break complex problems into actionable steps.
• Strong user empathy and passion for delivering seamless communication experiences.
• Excellent stakeholder management and communication skills .
• Technical fluency to engage with engineers on trade-offs, architecture, and performance considerations.

Nice-to-Haves

• Experience working on communication or collaboration tools .
• Familiarity with VoIP protocols, codecs, network optimization, and messaging architectures .
• Hands-on experience with growth experiments (e.g., onboarding optimization, feature adoption prompts, retention mechanics).

Why Join Botim?

• Shape the core communication experience for millions of users across MENA and beyond.
• Be part of a high-growth, innovative team that values speed, collaboration, and impact.
• Work on technically challenging and high-scale products that are mission-critical to users.