Product Manager - Digital Experience & Commerce

Responsibilities

We’re seeking a strategic and customer-focused Product Manager – Digital Experience & Commerce to lead the evolution of our digital and commerce experiences. This role sits at the intersection of business, technology, and user experience, and is responsible for owning the product roadmap that drives customer acquisition, conversion, and satisfaction across our online platforms. You’ll collaborate closely with cross-functional teams—including UX, technical architecture, marketing, revenue management, and data analytics—to define product requirements, prioritize initiatives, and deliver impactful solutions that generate measurable business outcomes.

Essential Functions:

• Define and own the ecommerce product roadmap: Lead the strategic direction of our ecommerce platform by developing and maintaining a product roadmap that balances business objectives with customer needs. You’ll ensure that initiatives are prioritized effectively to drive growth, enhance user experience, and support long-term scalability.

• Collaborate with cross-functional teams and vendor partners: Work closely with internal stakeholders—including UX, engineering, marketing, and revenue management—as well as external vendors to deliver new features, integrations, and optimizations. Your ability to align diverse teams around shared goals will be key to successful execution.

• Analyze digital performance metrics: Monitor and evaluate key ecommerce metrics such as conversion rates, cart abandonment, and average order value (AOV). Use these insights to identify areas for improvement and inform data-driven decisions that enhance the customer journey and increase revenue.

• Translate business goals into actionable user stories and requirements: Convert strategic business objectives into clear, detailed user stories and technical requirements. You’ll ensure that development teams have the context and clarity needed to build solutions that meet both user expectations and business outcomes.

• Lead agile ceremonies and release planning: Facilitate agile processes including sprint planning, backlog grooming, and release coordination. You’ll play a central role in maintaining momentum, ensuring transparency, and delivering high-quality product enhancements on schedule.
  

Qualifications:

• Bachelor’s degree in Business, Hospitality, Accounting, or a related field is required.

• MBA or advanced degree preferred, especially with a focus on operations, strategy, or leadership.
  

Experience:

• Minimum of 10+ years of progressive leadership experience in hotel, cruise, or port operations.

• At least 5 years in a senior management role, with a proven track record of leading high-performing teams and driving operational excellence.
  

Knowledge, Skills, and Abilities:

• Deep understanding of cruise, hospitality, or leisure industry operations, including guest services, logistics, and operational workflows.

• Strong customer experience orientation, with a demonstrated ability to drive Net Promoter Score (NPS) improvements and deliver service excellence.

• Expertise in project management, operational reporting, and policy development, with the ability to implement scalable systems and processes.

• Excellent creative problem-solving and conflict resolution skills, with the ability to navigate complex challenges and lead through change.
  

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No travel

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-person,” which means the physical office in Orlando.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Margaritaville at Sea, your total rewards package is much more than your base salary. We provide comprehensive and innovative benefits to meet your needs, including:

Health Benefits:

• Cost-effective medical, dental and vision plans

• Employee Assistance Program and other mental health resources

• Additional programs include company paid term life insurance and disability coverage
  

Financial Benefits:

• 401(k) plan that includes a company match
  

Paid Time Off

• Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.

• Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days. Part-time with benefits employees receive time off based on the number of hours they work.
  

Other Benefits

• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a fast growing company that offers opportunities for advancement.

In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Margaritaville at Sea is an equal employment opportunity employer and all qualified applicants will receive consideration for employment on the basis of sex, race, color, sex, sexual orientation, gender identity, genetic information, national origin, religion, age, protected veteran status, disability status, marital status or any other classification protected by applicable local, state, federal, and/or international law.