Product Manager, Payment Compliance - USDS

Product manager

Product Manager, Payment Compliance - USDS

Location
:

San Jose

Employment Type
:

Regular

Job Code
:

A149448

Responsibilities

Team Intro:
The Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:

• As the product owner of USDS Payment Compliance Operations Platform, build and enhance the manual case review tool, including but not limited to the following core features: case distributions, queue management, access control, information queries, risk decisions, status flows, multi-language translations, customer outreach, multi-tenancy structure, efficiency tracking, and dashboards etc.
• Design operations tooling solutions that are compatible to Operations team's standard working procedures (SOP). Work with Operations team to guarantee SOP adequacy and accuracy, reduce average handling time (AHT), improve operational efficiency, and save operational costs.
• Conduct meetings with business teams to discuss platform designs based on different business scenarios, customer experiences, and compliance regulations. Work closely with R&D team to launch new features, and with Operations team to ensure effective executions of SOP.

Qualifications

Minimum Qualifications:

• 5+ years of experience in Internet product management, technology, and/or data-related fields, among which at least 5 years in payment/finance risk, anti-fraud, and/or anti-money laundering (AML) domains. Extensive experience in designing and/or developing manual review platforms or case management tools and profound knowledge in anti-fraud, AML manual review processes.
• Deep understanding in various risk management flows and compliance regulatory requirements in the processes of customer onboarding, risk evaluations, KYC document and biometric verifications, sanction screenings, and suspicious transaction monitoring etc. Familiar with operational efficiency enhancements and BPO management.

Preferred Qualifications:

• Excellent understanding in AML and sanctions requirements in global e-commerce, credit loans, and live streaming businesses. Prior working experience in international payment/financial institutions and/or service platform companies is a plus.
• With industry insights, independently conduct complicated product research and analyses, determine annual product roadmaps, and drive implementations with high quality and high efficiency.
• Entrepreneurial spirit, able to take initiatives and execution, willing to take great challenges, eager to communicate with cross-functional partners, strong dedication and ownership.

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $165120 - $414000 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

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The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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3. Exercising sound judgment.

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About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

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Data Security Statement

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This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/USDS-RA