Product Operations Engineer

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection.

With a 150+ member team based out of India & US. We are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong.

Product Operations (Voice AI)

AI agents are being adopted everywhere, and Plivo is leading the effort in creating enterprise-grade AI agents for customer communication. Our platform enables businesses to build intelligent solutions across voice, SMS, and WhatsApp - all powered by Plivo's robust voice and messaging APIs. This role is for a Product Operations Engineer within the Voice product team vertical. You will work closely with product managers, engineering, and customer support teams to ensure business continuity, maintain compliance with regulatory guidelines, and drive operational excellence.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.