End Date
Saturday 29 November 2025
We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
Work for Lloyds Technology Centre who are part of Lloyds Banking Group, the UK's largest digital bank, where you’ll make a genuine difference, be able to develop yourself and be part of a culture where everyone's contribution is recognised.
Opportunity to be a part of a mission; shaping finance as a force for good - Lloyds Banking Group’s mission is to create a sustainable and inclusive future for people and businesses, shaping finance as a force for good. We, at Lloyds Technology Centre, play a key part in delivering this*. We are also guided by our values in shaping the way we work and how we make decisions. This creates an environment where colleagues love to work and can make a positive impact.
Range of exclusive benefits and rewards - We value your contributions and will ensure that your total reward experience reflects the expertise you bring and impact you create. We also strive to provide a holistic proposition that meets your wellbeing needs. Our total reward practices help us create an ecosystem where you can thrive, ensuring your essential needs are met so you can focus on your personal growth and future success.
Career elevating opportunities - At Lloyds Technology Centre, you will be empowered to take charge of your career journey through personalized career mentorship from experienced mentors, leadership development programs, and stretch assignments. You will be able to access opportunities for continuous learning and exposure to new experiences through job shadowing and cross-functional collaboration on projects.
Future skill building opportunities – Being part of Lloyds Banking Group, who are known for their market leading practices in learning and development, Lloyds Technology Centre is committed to help you achieve your personal and professional aspirations. You will have access to role specific learning pathways & training, targeted accelerated development programs and professional certifications & qualifications.
Inclusive and diverse workplace - At Lloyds Technology Centre, you will be part of an inclusive workplace where everyone feels valued, respected, and empowered. We embrace and celebrate diversity at every level of our workforce, valuing and respecting you for your unique identity.
Role responsibilities:
- Supports development of Team OKRs and provides product performance and benefits realisation data
- Defines user-stories at Team level to meet customer needs
- Works with Customer Journey Manager to analyse user stories for customer journey improvements
- Provides input into overall Product vision and Product roadmap
- Prioritises, refines and manages Team Product backlog
- Accountable for Product change governance (e.g., CMIA / SPFIA) and Business Readiness activities (e.g., training and comms, testing and readiness for implementation) for their respective features, journeys or technology components. Note: PO’s are accountable but activities to be delivered by the whole ‘team’.
- Investigates incidents and develops contingency plans
- Implements development frameworks for their area, coach and mentor others in the organisation
- Works with Integrators when change is particularly large
Additional responsibilities for Technical Team Product Owners:
- Owns and manages the product backlog for a Group-wide technology asset Develops technical design for the product
- Manages all product risk
- Defines the segmentation and supplier strategy
- Environment Planning and other technical activities
Job Description
Colleague Waterfront - Genesys Lab sits at the intersection of colleague and customer experiences across IP&I. We’re on a values led mission to reimagine the way our customers interact with us, and the tools and experiences our colleagues are empowered with when helping them.
You'll play a pivotal role in the future of our product development, shaping the way we design, build, test and deploy using innovative technology. You'll work collaboratively with other team members, partners and third parties to create empowered teams who are motivated to solve business problems and realise value to customers.
Your responsibilities and day-to-day work will include:
Apply agile principles and practices to manage the product backlog, facilitate sprint planning, review, and retrospective sessions, and communicate progress and risks.
Skills needed for this role:
Strong knowledge of the contact centre domain, including the operational, technical, and regulatory aspects.
Don’t worry if you don’t tick all these boxes; we’re open minded and keen to invest in enthusiastic and positive people!
About working for Lloyds Technology Centre:
Our new technology centre in Hyderabad will be home to highly skilled business, technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group’s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance.
Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We’re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential.
This is a once in a career opportunity to shape your future and help us make our mark in India. Are you ready to help shape your future, as well as ours? Join us and grow with purpose.
- Lloyds Technology Centre does not offer financial services in India.