Product Owner - Digital Service and Support

Requirements Analysis and Definition

• Conduct in-depth analysis of business needs, aligning product requirements with product objectives.
• Engage with stakeholders to gather detailed requirements, translating them into functional and non-functional specifications.
• Document and define use cases and workflows to ensure clarity for stakeholders.
• Ensure that requirements meet business goals while considering product constraints and potential risks.

Backlog Management and Delivery

• Decompose Features into children/linked detailed User Stories with verifiable acceptance criteria and definitions of done.
• Assess and fully groom existing Features to ensure full coverage of requirements and solution architectures.
• Be able to organize and prepare large existing backlogs of Features and User Stories (of various levels of quality) before bi-weekly iteration/sprint planning.
• Continuously refine and prioritize the product backlog in alignment with stakeholder input and business goals.
• Clearly communicate user stories and product requirements to development teams, ensuring alignment and understanding.
• Collaborate with system and solution architects to sequence product features with the technical architecture roadmap.
• Facilitate the planning and execution of product increments with Agile teams, ensuring timely delivery of high-value features.
• Validate solutions by following quality assurance processes to ensure features meet acceptance criteria and business objectives.
• Monitor progress of prioritized work (in ADO) to help ensure successful completion of commitments; aggressively provide business input to ensure work is not blocked.

Product Knowledge and Expertise

• Demonstrate a deep understanding of product components, including core capabilities, product data, and integration points.
• Collaborate with technical teams to fully understand system architectures and their impact on product functionality.
• Leverage knowledge of data flows and integration requirements to ensure seamless interactions between different systems and platforms.
• Ensure all product features align with compliance, security, and performance standards, balancing business objectives with technical feasibility.
• Continuously update product knowledge to stay current with technological advancements, industry standards, and customer expectations.

Job Types: Full-time, Permanent

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Service Cloud: 3 years (Required)
• Implementation: 3 years (Required)

Ability to Commute:

• Fort Worth, TX 76109 (Required)

Work Location: Hybrid remote in Fort Worth, TX 76109