Product Services & Management Analyst (Onsite travel between various locations)

Key Responsibilities

• Travel to assigned sites to configure POCT devices and docking stations.
• Ensure network connectivity (Wi-Fi and wired) for all POCT devices.
• Apply device settings and troubleshoot configuration issues on-site.
• Validate middleware connectivity and Epic integration workflows.
• Collaborate closely with LIS POCT lead and clinical teams during Epic waves.
• Document configuration steps and maintain technical standards.

Required Technical Skillset

• Networking Fundamentals:
  • IP addressing, DHCP, VLAN basics.
  • Troubleshooting wired and wireless connectivity.
• Wi-Fi Configuration:
  • SSID setup, authentication protocols, and security standards.
• Device Configuration:
  • Apply firmware updates, configure device settings, and validate operational readiness.
• Middleware & Integration:
  • Understanding of HL7 interfaces and Epic connectivity.
• Hardware Setup:
  • Docking station installation and validation.
• General IT Skills:
  • Familiarity with Windows OS, remote access tools, and ticketing systems.

Job Qualifications

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Bachelor's degree in Computer Science, Business, or Engineering, preferred.
• Minimum of 3 years of relevant experience, required. Experience working in a dynamic, high-technology environment, preferred.
• Excellent communication, interpersonal & leadership skills, preferred.

Preferred Qualifications

• Experience with healthcare device configuration or Epic integration.
• Strong troubleshooting and problem-solving skills.
• Ability to travel regionally and work independently in clinical environments.

Additional Details

• Travel Requirement: Regional site visits are mandatory.
• Mileage Reimbursement: Company will provide mileage reimbursement for travel.