Product Specialist

Primary responsibilities

• Facilitate end-to-end product and service logistics and delivery across all hardware and software lines, ensuring a positive customer experience
• Collaborate with engineering to translate deep technical knowledge into effective customer, training, and enablement collateral
• Serve as the technical anchor for issue triage, troubleshooting, and escalation to address complex issues and close outstanding gaps
• Author and maintain technical documentation including specs sheets, SOPs, playbooks, troubleshooting guides, and change management
• Provide coverage across broader customer success functions, ensuring continuity of delivery, support, and overall customer experience

Required qualifications

• 5+ years of direct B2B operational experience
• Extensive experience with technical and complex products
• Strong technical communication (e.g., written, verbal, presentation)
• Highly organized and results-oriented
• Proficiency in using technology tools and programs

Preferred qualifications

• Product experience related to SaaS or hardware in healthcare
• Direct experience in veterinary or human healthcare operations
• Exposure to startup or high-growth company dynamics

Pay: From $60,000.00 per year

Application Question(s):

• Have you used VetSnap products or services before?

Experience:

• B2B: 5 years (Required)

Language:

• English (Required)

Work Location: Remote