Product Support Specialist

Solutions for Every Season We engineer and deliver precision ag hardware, software, and cloud based platforms that connect every corner of the farm.

Job Summary

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications

Your Impact

• Handle calls from growers and dealers and respond to online support tickets during both regular office hours and an after-hours rotation.
• Address a range of issues including installation, in-field operation, and breakdowns for agricultural products.
• Travel to customer locations for complex issues that cannot be resolved remotely or by a local dealer.
• Communicate customer feedback and future needs to the R&D team and collaborate on the go-to-market process for new products.
• Lead and execute projects focused on enhancing the customer experience, streamlining processes, and improving training effectiveness.

Your Experience and Qualifications

• A bachelor's degree. (nice to have agricultural field) and 3-5+ years of experience in technical support for precision agriculture equipment is required.
• Create and edit technical publications (manuals, bulletins, knowledge base articles) and lead both introductory and advanced dealer training sessions, as well as breakout sessions at PTx conferences.
• Manage the set-up, tear-down, and staffing of show booths at various regional and national trade shows and assist with presentations at Planter Technology Institution events.
• Rebuild and maintain planters for trade shows, testing, and training, which includes the installation of all associated products.
• Compile, analyze, and report on test plot and field data to support the marketing and research and development of products.

Your Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
Life insurance and other supplemental insurance plans

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Your Workplace

You will work with your wonderful AGCO colleagues in Hybrid model from Westminster, USA.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and !

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.