Product Trainer

Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!

LOCATION: Lehi, UT

POSITION OVERVIEW:

As a Product Trainer at Opiniion, you will play a crucial role in ensuring that our clients and internal teams are proficient in utilizing our property management software. You will be responsible for providing comprehensive training programs to both new and existing clients, as well as internal team members. Your expertise and dedication will contribute to the success and continuous improvement of Opiniion's products and services.

RESPONSIBILITIES:

• All New and Existing Client Product Training:
• • Conduct thorough product training sessions for new and existing clients to ensure optimal utilization of Opiniion's property management software.
  • Tailor training programs to meet the specific needs and requirements of clients, addressing their unique challenges.
• Opiniion New Team Member Product Training:
• • Provide comprehensive product training for new team members, including Sales, Customer Success Managers (CSMs), and Onboarding specialists.
  • Facilitate onboarding programs to integrate new team members seamlessly into Opiniion's work environment.
• Opiniion New Team Member Industry Training:
• • Deliver industry-specific training to new team members, ensuring a deep understanding of property management trends, challenges, and best practices.
• Maintaining Knowledge Base:
• • Regularly update and maintain Opiniion's knowledge base with the latest product features, functionalities, and training materials.
  • Create and organize training resources for easy accessibility by clients and internal teams.
• Becoming The Product Expert at Opiniion:
• • Continuously deepen your knowledge of Opiniion's property management software to become the go-to expert within the organization.
  • Stay informed about industry trends, competitor products, and emerging technologies.
• Product Team Member:
• • Collaborate with the product development team to provide valuable insights and feedback based on client and team training experiences.
  • Contribute to the enhancement of product features and functionalities through active engagement with the development team.
• Responsible for Development Retrospective Team Trainings:
• • Conduct retrospective team training for the Opiniion team on new product releases and updates.
  • Ensure that the entire Opiniion team is well-versed in the latest developments and equipped to support clients effectively.

QUALIFICATIONS:

• Bachelor’s Degree or Previous experience in product training, preferably in the tech industry.
• At least 3 years of experience in product training, consulting, or customer support, preferably within the technology industry.
• Strong presentation and communication skills.
• In-depth knowledge of property management software or related technologies.
• Proven ability to adapt training programs to various audiences.
• Continuous learning mindset and a passion for staying updated on industry advancements.
• Basic knowledge of technical content writing

If you are enthusiastic about technology, enjoy educating others, and want to be a key player in shaping the success of Opiniion's products, we’d love to hear from you!

OPINIION’S CULTURE:

At Opiniion, we take our work seriously, but we don’t take ourselves too seriously! Our culture has been affectionately coined "Funfessional"—a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other.

BENEFITS SNAPSHOT:

• Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
• 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
• Pre-tax Health Spending Accounts (HSA).
• Paid Parental Leave for all new parents (including adoption or foster care).
• Unlimited Time Off policies.
• 10 Paid Holidays annually.
• Monthly Gym Reimbursement benefit.

*Note that the above benefits are available only to full-time employees of Opiniion*

Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.