Production Support Engineer

Analyze client requirements, prepare BRDs, and coordinate with Product Management for validation and client approval.
Guide and support Associate Consultants and Consultants in their tasks.
Test iMAL applications to ensure deliverables meet client expectations and simulate issues to update outcomes in portal.
Plan, prioritize, and organize tasks based on client and management priorities.
Manage and follow up on issues ensuring timely resolution and monthly reconciliation with clients.
Communicate professionally with clients, addressing inquiries, offering consultancy, and maintaining strong relationships.
Provide business advice, recommend solutions or customizations, and support efficient system utilization.
Conduct internal and external iMAL training and support clients during version upgrades.
Assist in major defect resolution, documentation of work procedures, and provide support during critical issues.
Maintain records in line with standards and comply with company policies and procedures.
PL/SQL knowledge is a must, with strong ability to write, debug, and optimize queries, procedures, and functions.

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