Qureos

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Production Support Engineer

JD
  • Analyze client requirements, prepare BRDs, and coordinate with Product Management for validation and client approval.
  • Guide and support Associate Consultants and Consultants in their tasks.
  • Test iMAL applications to ensure deliverables meet client expectations and simulate issues to update outcomes in portal.
  • Plan, prioritize, and organize tasks based on client and management priorities.
  • Manage and follow up on issues ensuring timely resolution and monthly reconciliation with clients.
  • Communicate professionally with clients, addressing inquiries, offering consultancy, and maintaining strong relationships.
  • Provide business advice, recommend solutions or customizations, and support efficient system utilization.
  • Conduct internal and external iMAL training and support clients during version upgrades.
  • Assist in major defect resolution, documentation of work procedures, and provide support during critical issues.
  • Maintain records in line with standards and comply with company policies and procedures.
  • PL/SQL knowledge is a must, with strong ability to write, debug, and optimize queries, procedures, and functions.

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