Productivity Solutions Engineer

ExxonMobil’s affiliates in India

ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.

ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.

ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.

The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe.

ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.

To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.

What role you will play in our team

Employees in this job provide the highest level of consultative support on the corporation’s collaboration tools and services. Employees have a strong understanding of Business Users Needs and Requirements, the Subject Matter Expert (SME) for the best practices with respect to the planning, design, implementation and use of SaaS (Software as a Service) tools and processes. They set direction and provide critical support in the strategic and tactical planning for the tools and techniques, established strong vendor management relationship for the evaluation and recommendations for selection of tools; construct and develop user’s training and education; MOC experts to support the tools deployment and retirement of existing services.

What you will do

• Evaluates and recommends emerging technologies, tools and services, the potential business impact, and facilitates adoption of leading technologies
• Performs technical troubleshooting with the customers and vendors on issue resolution and continuous improvement on the reliability of the services
• Suggests alternate technical solutions to meet client requirements efficiently and/or with greater reusability and/or longer life.
• Fosters collaborative relationships with the SaaS vendors, practitioners and industry organizations with an emphasis on business user’s satisfaction
• Maintains an awareness of the user’s needs and initiatives and identifies key business implications and impacts.
• Aligns and partners with project management and solutions architect to identify potential roadblocks and develop plans to overcome them.
• Maintains professional and technical knowledge by attending technical forums; reviewing professional publications; establishing personal networks; participating in professional societies to gather information and insights
• Aid in driving stability and innovation with the user’s current and future state to create solutions based on client requirements.
• Helps drive appropriate product enhancements and changes to technology roadmaps
• Contributes to team effort by accomplishing related results as needed

About you

Skills and Qualifications

• Extensive industry knowledge and experience in the implementation and use of information technology and collaborations tools
• Strong knowledge in security and controls
• Knowledge and understanding of SaaS technology is available to determine and develop solutions.
• Strong understanding of low-code platforms and their capabilities
• Strong understanding of AI-powered tools and their applications.
• Knowledge in virtualization including but not limited to VMware, V Cloud Suite, APIs development and consumption
• Knowledge of current information technology initiatives and strategies.
• Knowledge of cloud environment and technology
• Considerable technical problem solving and analytical skills.
• Ability to work with the vendor community and managed services providers in the business
• Ability to research, analyze, and evaluate current industry technology direction and standards and make recommendations at a management level.
• Ability to convey information technology concepts and business impact to senior management as well as address more detailed training requirements of users and technical staff
• Knowledge in network and applications or IT infrastructure (Windows Server, Unix, Storage, Backup) will be an added advantage

Preferred Qualifications/ Experience

• Experience working with global / multi-cultural teams in different time zones.
• Communication skills (including the ability to understand highly technical concepts and communicate those accurately to a non-technical audience).
• Good application troubleshooting skills.
• Good verbal and written communication skills (English)
• Strong interpersonal, organization, diligence and team player abilities
• Strong analytical and problem-solving skills
• Self-initiator, responsive, willingness to mentor others and able to work under minimum supervision
• Ability to perform under pressure and with changing priorities

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:

• Competitive compensation
• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
• Retirement benefits
• Global networking & cross-functional opportunities
• Annual vacations & holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

Stay connected with us

• Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India.
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EEO Statement

ExxonMobil is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.

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