Program Coordinator I

Description of Work

This is an anticipated vacancy.

This position with NCDOT offers full State Benefits , competitive salaries and many career development opportunities.

The Program Coordinator I is responsible for monitoring ignition interlock program participants based on administrative and/or judicial requirements. Reports are received daily from approved Ignition Interlock Service Providers approved by the Commissioner of the Division of Motor Vehicles. This position must review and evaluate data for violations and ensure that the reports are accurate and in compliance with NC’s Ignition Interlock Standards and Procedures. The Program Coordinator I must also review participant records of those issued a DL with a BAC and II restriction, limited driving privileges issued by the courts, and suppression orders from the Attorney Generals’ Office in order to determine proper ignition interlock time credit. When necessary, the Program Coordinator I must also amend the driving record to correct ignition interlock inaccuracies.

The employee selected for this position will be expected to:

• Possess skills in rendering decisions and abilities to conduct fair and impartial hearings through knowledge of the Guides, Regulations, Policies and References to protect the constitutional rights of all parties involved.
• Possess good listening skills to provide excellent verbal/written communication.
• Possess the ability to make a final fair and impartial decision.
• Possess communication skills through establishing and maintaining effective working relationships with law enforcement agencies, DMV personnel, District Attorneys, trial lawyers, judges and law enforcement officers.
• Type a minimum of 45 WPM.
  
  

The program area for this position includes one or more of the following: working knowledge of NC General Statutes, experience reviewing and interpreting legal documents, working knowledge of NC’s Ignition Interlock standards and procedures and/or

Knowledge, Skills And Abilities / Competencies

Management prefers applicants with the following:

• Demonstrated ability to make fair, unbiased decisions by interpreting and applying North Carolina General Statutes, administrative rules, and departmental policies to case-specific facts.
• Experience engaging with a diverse range of individuals, including law enforcement agencies, DMV personnel, district attorneys, trial lawyers, judges, and law enforcement officers, to facilitate information exchange and resolve issues.
• Experience evaluating situations, exercising sound judgment in decision-making processes, and effectively coordinating actions to achieve desired outcomes.
• Demonstrated ability to provide high-quality service to a varied and diverse audience, ensuring responsiveness and professionalism in all interactions.
• Experience using, entering, and extracting information from mainframe and web-based computer systems and applications as well as demonstrated proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, to manage documentation and reporting tasks efficiently.
  
  

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience.

Supplemental and Contact Information

Jacqueline Carney (919) 615-7231

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For Permanent And Time-limited Appointments

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes
• No
  
  

02

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Are you legally authorized to work in the United States?

• Yes
• No
  
  

03

Which of the following describes the level of ability you have demonstrated making fair, unbiased decisions by interpreting and applying North Carolina General Statutes, administrative rules, and departmental policies to case-specific facts?

• None
• Basic
• Intermediate
• Thorough
  
  

04

Explain how you have demonstrated you have the ability to make fair, unbiased decisions by interpreting and applying North Carolina General Statutes, administrative rules, and departmental policies to case-specific facts.

05

Which of the following describes your level of experience engaging with a diverse range of individuals, including law enforcement agencies, DMV personnel, district attorneys, trial lawyers, judges, and law enforcement officers, to facilitate information exchange and resolve issues?

• None
• Less than 1 Year
• 1-2 Years
• 2-3 Years
• 3 or More Years
  
  

06

Explain how you have experience engaging with a diverse range of individuals, including law enforcement agencies, DMV personnel, district attorneys, trial lawyers, judges, and law enforcement officers, to facilitate information exchange and resolve issues.

07

Which of the following describes your level of experience evaluating situations, exercising sound judgment in decision-making processes, and effectively coordinating actions to achieve desired outcome?

• None
• Less than 1 Year
• 1-2 Years
• 2-3 Years
• 3 or More Years
  
  

08

Explain how you have experience evaluating situations, exercising sound judgment in decision-making processes, and effectively coordinating actions to achieve desired outcomes.

09

Which of the following best describes the level of ability you have demonstrated providing high-quality service to a varied and diverse audience, ensuring responsiveness and professionalism in all interactions?

• None
• Basic
• Intermediate
• Thorough
  
  

10

Explain how you have demonstrated you have the ability to provide high-quality service to a varied and diverse audience, ensuring responsiveness and professionalism in all interactions

11

Which of the following best describes your level of experience using, entering, and extracting information from mainframe and web-based computer systems and applications as well as demonstrated proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, to manage documentation and reporting tasks efficiently?

• None
• Less than 1 Year
• 1-2 Years
• 2-3 Years
• 3 or More Years
  
  

12

Explain how you have experience using, entering, and extracting information from mainframe and web-based computer systems and applications as well as demonstrated proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, to manage documentation and reporting tasks efficiently.

• Required Question