Program Manager

SUMMARY

This position is responsible for the successful implementation of platform programs to key account teams. In addition to implementation, the Program Manager is responsible for day-to-day oversight of programs, software tools and reporting. The role involves the implementation and development of best practices across all lines of business, storm reporting duties, and a forward-thinking, proactive approach to ensuring account success.

DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Coordinates and oversees:
  • Process development and documentation of platform and account-specific management routines as needed.
  • Implementation and adoption of corporate and account-specific process changes.
  • Implementation and development of best practices across all lines of business.
• Process Management and Proactivity:
  • Takes a forward-thinking and proactive approach to drive account success, anticipating potential challenges and opportunities to enhance client satisfaction.
  • Manages internal deliverables and process management to ensure effective execution and alignment with organizational goals.
  • Manages RFP response collection and presentation/project management to ensure timely and effective responses.
• CMMS System Management:
  • Leads the use and growth of the CMMS system, including managing development projects, conducting UAT testing, and coordinating change requests from field/client.
  • Facilitates training for CMMS users to maximize system utilization and efficiency.
• Storm Reporting Duties:
  • Manages storm reporting responsibilities to ensure timely and accurate communication and response, contributing to overall risk management and client support.
• Collaboration and Communication:
  • Acts as a liaison between the CMMS Development Team, and on-account COE teams, fostering collaboration and ensuring alignment.
  • Leads the implementation of application/system changes, ensuring they are integrated smoothly and effectively.
• Process Improvement:
  • Redefines business processes to align with chosen packaged systems, continuously seeking opportunities for improvement.
• Management of others
  • Will manage 2-3 direct reports.
• Additional Duties:
  • Performs additional responsibilities as assigned by Platform Leadership and/or Account Leadership.

EDUCATION and/or EXPERIENCE

• Bachelor's degree or equivalent combination of education and experience preferred.
• Five years' experience in a related field preferred.
• Experience and functional knowledge of facilities management and commercial real estate required.
• End-to-end program management experience required.
• Experience with spread sheets, databases, and graphical presentations required.
• Previous database management experience required; ability to audit large data sets with accuracy and speed.
• Process improvement experience preferred.
• Must be a service-oriented team player with a proactive mindset.
• Attention to detail for creating client facing reports and interfaces.
• Demonstrates advanced knowledge of desktop applications, database concepts, and report writing skills.

• Proven record of providing excellent internal and external customer service.
• Ability to handle multiple and changing priorities; strong organizational skills.
• Excellent verbal and written communication skills.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manual dexterity to be able to write, type, and enter data into computer.
• Ability to read, write, speak, and understand the English language to effectively communicate with all.

WORK ENVIRONMENT

Remote/work from home environment with occasional travel to corporate offices and/or site visits. Works primarily in an office environment with a low to medium level of noise (i.e., office machines and people speaking).

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.