Program Manager, Client Success and Engagement

Program Manager

Henderson, NV
Full-Time - ONSITE - THIS IS NOT A REMOTE POSITION

Visa sponsorship is not available.

About Us

At PMSI, we combine deep expertise in mortgage servicing with cutting-edge technology and client-driven solutions. As we continue to grow, we’re seeking a Program Manager with client-facing experience who excels in fast-paced environments and is ready to lead impactful enterprise initiatives.

About the Role

We are looking for a mid-level Program Manager with client-facing experience who will lead enterprise projects that span mortgage servicing, investor reporting, GSE compliance, and system enhancements. You’ll manage IT sprints, client onboarding, and new product rollouts, balancing project execution with client engagement. This role is ideal for someone highly organized, tech-savvy, and passionate about delivering results while building strong client relationships.

What you'll do

• Lead enterprise-level project initiatives and product rollouts.
• Develop and manage detailed project plans, tracking milestones, deliverables, and risks.
• Drive IT sprint activities (standups, sprint planning, retrospectives, backlog management).
• Facilitate meetings, document outcomes, and provide clear action items.
• Deliver weekly status updates, dashboards, and KPI reporting.
• Act as the primary liaison for client onboarding, technical integration, and operational engagement.
• Translate client business needs into actionable deliverables and documentation.
• Build and maintain strong client and internal stakeholder relationships.

What We’re Looking For

• Bachelor’s degree in Business, Finance, IT, or related field.
• 3–5 years of program or project management experience with enterprise-level business or technology projects.
• Strong knowledge of Agile methodologies.
• Advanced Excel (dashboards, pivot tables, trend analysis, heat maps) and strong PowerPoint skills.
• Excellent communication skills, able to clearly articulate project updates, risks, and outcomes.
• Experience with B2B client onboarding or vendor management.
• Ability to prioritize, multitask, and manage competing deadlines.

Preferred Qualifications

• PMI certification (PMP, PMI-ACP, or Scrum Master)
• Experience in Big 4 consulting.
• Familiarity with mortgage servicing and GSE standards (Fannie Mae, Freddie Mac, Ginnie Mae).

Why Join Us?

This is your chance to work on high-impact projects in a collaborative environment where technology, compliance, and client success intersect. If you’re ready to lead projects and grow your career along the way, we’d love to meet you.

Apply today and be part of our team driving innovation in mortgage servicing.

Please note:

• This is a full-time, onsite position at our Henderson, Nevada office.
• PMSI participates in E-Verify to confirm work authorization.
• Visa sponsorship is not available. Candidates must be authorized to work in the U.S.
  
• Strong written and verbal communication skills are essential for success in this role.

To all recruitment agencies: PMSI does not accept agency resumes. PMSI is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency.