Program Manager, People Services

Job Description: Program Manager, People Services

Reports to: Sr. Director, People Services

Function: People Services / HR Shared Services

Position type: Full-time (as applicable)

Location: (Remote)

Position Summary

The Program Manager, People Services is responsible for translating People Services strategy into well defined, deliverable programs that drive operational improvement. This role plans and delivers complex, cross-functional initiatives spanning regions, systems, policies, and teams, enabling consistent, scalable service delivery and an improved employee experience.

Key Responsibilities

Responsibilities include, but are not limited to:

Strategy-to-Execution Program Management

• Translate People Services priorities into clear programs, workstreams, milestones, owners, dependencies, and success metrics.
• Define scope, sequencing and dependencies to support on-time delivery.
• Maintain a consolidated People Services program roadmap and surface tradeoffs to support prioritization and decision-making.

End-to-End Program Delivery (Cross-Functional)

Lead and deliver complex, multi-workstream programs that improve People Services delivery and operational outcomes.

Example program areas

• ServiceNow Enterprise onboarding and offboarding
• Global process harmonization
• Compliance & policy acknowledgment campaigns
• ServiceNow HRSD feature implementations
• Intake, prioritization and onboarding of new support services work into shared services

Operational Excellence & Process Improvement

Act as a process improvement lead for People Services operations, working closely with Regional Managers to bring improvements to life with a focus on scalability, consistency, risk mitigation and employee experience.

• Surface cross‑regional inefficiencies, risks, and gaps through program analysis
• Lead current-state / future-state process design
• Oversight of documented Knowledge Articles (KAs) / SOPs, workflows, and playbooks
• Drive automation, self-service, and reduction of manual work
• Ensure processes work globally with local compliance needs

HR Technology & Systems Partnership

Serve as the People Services business delivery lead for People Services systems, focusing on adoption, readiness, and value realization.

• Partner with IT / GPT Technology teams on system strategy and roadmap
• Manage adoption planning, monitor post-launch effectiveness and recommend enhancements

Systems & Tools

• ServiceNow HRSD Enterprise
• ServiceNow knowledge management
• ServiceNow case reporting & analytics tools
• Workday

Metrics, Insights & Governance

Enable the Sr. Director to run People Services as a data-driven operation.

• Partner with Regional Managers to operationalize and track agreed KPIs (e.g., SLA attainment, cycle time, case volume, CSAT)
• Maintain dashboards and program health reporting
• Track benefits realization against original business cases
• Surface trends, risks, and systemic issues
• Prepare materials for operational reviews, QBRs, and leadership updates

Change Management & Enablement

Ensure changes stick—especially for frontline People Services teams.

• Build change and enablement plans for new processes or tools
• Coordinate communications, training, and knowledge updates
• Ensure readiness across regions and teams
• Collect feedback and drive continuous improvement post-launch
• Serve as escalation point during transitions

Stakeholder & Dependency Management

Act as the cross-functional connector.

• Coordinate across GPT COEs, PBPs, IT, Legal, and Finance
• Manage expectations, timelines, and interdependencies
• Prepare briefs, decision points, and executive-ready summaries
• Escalate risks with clear options and recommendations
• Represent People Services in cross-enterprise forums as needed

Knowledge Management & Operational Readiness

Ensure People Services is operationally ready to scale through effective documentation, enablement, and change adoption.

• Partner with People Services and Knowledge Manager to ensure documentation supports scale, risk management, and audit needs
• Embed documentation and enablement requirements into program delivery and change management
• Improve onboarding and enablement for People Services team members
• Support audit, compliance, and transition needs

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years of program/project management experience, including cross-functional delivery.
• Experience operating in HR, People Operations, Shared Services, or a related service-delivery environment.
• Demonstrated ability to manage multiple concurrent workstreams, dependencies, risks, and stakeholder expectations.
• Strong written and verbal communication skills, including the ability to create executive-ready status updates and decision materials.
• Data-driven approach to measuring operational performance and program outcomes (KPIs, dashboards, benefits realization).
• Demonstrated executive presence, with the ability to influence senior stakeholders, navigate ambiguity, and drive decisions across complex, cross‑functional initiatives.

Preferred Qualifications

• Experience with HR technology platforms (e.g., ServiceNow HRSD, Workday) and partnering across functions.
• Experience with process improvement methods (Lean, Six Sigma, continuous improvement) and operational documentation (SOPs, runbooks, playbooks).
• Change management experience supporting global or multi-region rollouts.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range for this role is $90,000- $130,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We will accept applicants until May 4th, or until the position is filled.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com. Please note, this recipient is not able to support recruitment inquiries beyond this purpose.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.