Program Services Operations Coordinator

Description:

Program Services Operations Coordinator

Full-Time | On-Site | Trumbull, CT

Schedule: 6:30am-2:30pm/9:30am-5:30pm, flexibility required

Keep Complex Operations Running Smoothly

Join The Kennedy Collective, a mission-driven nonprofit serving people with disabilities across Connecticut for more than 75 years. As Program Services Operations Coordinator, you’ll play a critical role in keeping our largest department running efficiently—supporting leadership, coordinating transportation operations, and helping maintain compliance across programs serving hundreds of staff and individuals.

This is not a traditional administrative role. You’ll be a central operations hub, connecting Program Services with HR, Finance, Facilities, IT, and external regulatory agencies while helping modernize systems and processes across the department.

Why You’ll Love Working Here

• Comprehensive Benefits: Medical, Dental, Vision, 401(k)
• Generous Paid Time Off – starts accruing on your first day!
• Immersive Training and Ongoing Support

What You’ll Do

• Provide operational and administrative support to the Chief Program Officer and Vice President of Program Services
• Coordinate leadership meetings, scheduling, and meeting minutes
• Maintain digital records, trackers, and documentation using Microsoft 365 and SharePoint
• Support department-wide training compliance and documentation audits
• Manage daily transportation dispatch operations, including schedule changes and communication with drivers, staff, and families
• Help transition transportation operations from manual processes to a modern digital dispatch system
• Draft and prepare communications to Connecticut Department of Developmental Services (DDS) and other regulatory bodies
• Track licensing deadlines, compliance timelines, and regulatory submissions
• Serve as a liaison between Program Services and Finance, HR, Facilities, IT, and Executive Administration

Requirements:

What We’re Looking For

• Associate degree preferred (high school diploma required)
• 2+ years experience in administrative, operations coordination, or executive support
• Strong proficiency in Microsoft 365 (Outlook, Excel, Teams, SharePoint)
• Strong Excel skills including building trackers, reports, and dashboards
• Experience in human services, healthcare, or other regulated environments preferred
• Transportation scheduling or dispatch experience a plus
• Excellent organization, communication, and problem-solving skills
• Ability to manage multiple priorities while maintaining accuracy and professionalism

Work Requirements

• On-site presence required
• Occasional early or late coverage based on transportation operations
• Ability to lift up to 25 lbs occasionally
• Frequent computer use and movement throughout office/program areas

About The Kennedy Collective

For 75 years, The Kennedy Collective has been creating opportunities and inclusion for people with disabilities across Connecticut. Our team embodies our values: Challenging the Status Quo, Building Community, Creating Purpose, and Ensuring Inclusion.

We are proud to be an Equal Opportunity Employer, welcoming applicants of all backgrounds, abilities, and identities.