Project Coordinator

Join Our Team as a Project Coordinator at Office Automation Services!

Office Automation Services is looking for a highly organized, detail-oriented, and proactive Project Coordinator to join our growing team. In this role, you will be a vital part of our operations, ensuring smooth project execution and seamless communication across departments. If you thrive in a fast-paced environment and enjoy keeping processes efficient and structured, we’d love to meet you!

Key Responsibilities

• Monitor the helpdesk/ticketing system to ensure support requests are properly assigned, prioritized, and resolved in a timely manner.
• Analyze ticket trends, response times, and resolution quality to ensure alignment with Service Level Agreements (SLAs).
• Manage and follow up on escalated issues, ensuring high-priority tickets are routed correctly and addressed promptly.
• Review client WhatsApp communication channels and report any issues or updates shared by clients.
• Collaborate with the support team to identify workflow inefficiencies and recommend process improvements.
• Ensure all operational procedures, troubleshooting guides, and user manuals are fully documented, updated, and accessible.
• Check daily work logs and attendance of support staff, and communicate any discrepancies via email and the official company WhatsApp group.
• Facilitate communication between support teams, developers, and product managers to resolve technical issues and enhance product functionality based on customer feedback.
• Prepare weekly performance reports covering ticket resolution times, customer satisfaction, and other key support metrics.
• Monitor and analyze customer satisfaction surveys to identify improvement opportunities.
• Ensure consistent compliance with SLAs and support commitments.
• Assign and monitor resources to maximize project efficiency and optimize deliverables.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field
• Minimum 1+ years of experience in project coordination, preferably within a software house
• Hands-on experience with Jira and other project management tools
• Proficiency in Microsoft Office Suite
• Strong written, verbal, and presentation skills
• Ability to work independently and collaboratively in a dynamic environment

Shift Timings

9:00 AM – 6:00 PM

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person