Project Engineer

Project Manager (QA/QC Experienced)

Job Responsibilities

• Mechanical Engineering is must.
• Reading blueprints and instructions to comprehend the quality expectations for the product and supplies.
• Approving or rejecting raw materials with respect to quality standards and record supplier performance
• Selecting output samples and checking them using appropriate methods

Job Duties

Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.

• Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
• Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
• Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
• Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Job Type: Full-time

Pay: From AED7,500.00 per month