Project Management General Manager

• Develop a cohesive strategy for the growth of the PM service across the different industries in the KSA market.
• Guide the PMs team to work closely with the presales team to share project experiences and clients’ needs and expectations.
• Partner with the Line of Business (LoB) General Managers to establish the criteria and guidelines for accepting projects from the pre-sales teams.
• Ensure compliance with Giza Systems policies, processes, and procedures, including HSSE.
• Lead and manage the delivery of a high-quality service to clients.
• Use proper project/program management techniques for timely completion of projects.
• Manage and develop client relationships
• Assign projects and opportunities to the project managers.
• Audit and supervise the project manager's plans and correct any deviation to ensure quality of work.
• Provide leadership and direction to the PM project teams, and attend key client meetings.
• Ensure the quality and timeliness of project delivery to clients, acting as the primary interface to help maintain and build client confidence.
• Direct the management and implementation of multiple large and complex projects.
• Develop project plans and timelines, make staffing decisions based on assessment of team members' skills and workloads, and identify obstacles.
• Provide and ensure (either directly or through subordinate project managers) integrated oversight and controls from initial project assessment through to launch for all business readiness and technology solution activities and deliverables to ensure that scope is met on schedule and within budget.
• Coordinate communication between the PM team, presales, and account management to develop new business from existing clients.
• Expert understanding of the project life cycle deliverables, including the Project Charter (Project Planning & Initiation-PPI), Business Requirements Document, Service Model, User Acceptance Testing, and Rollout Procedures.
• Create a project implementation plan for the Line of Business (LOB) that aligns with company policies.

• Project management leader for the region with responsibility for multiple teams and projects across countries.
• Direct regional project management, leading multiple teams and projects throughout a multi-country region
• Promote and foster a strong team culture and open and transparent communication.
• Assess skills, knowledge, and abilities of candidates to make effective hiring and merit/bonus decisions and identify developmental needs.
• Provide training and development opportunities and serve in a mentoring role for the team.

Responsible for managing the project management team of the Applications Projects to deliver quality products and solutions to customers by understanding project strategy and customer needs.
Supporting the development of business cases, developing business requirements, and supporting project development and deployment.
Key KPIs include:
Revenue and margins from countries across the application LOBs.
Customer satisfaction & delivery against project spec.
Long-term development of the country & application LOBs.