Project Manager

Sharp Brains, a global IT services and field support company, is hiring an experienced Service Delivery Manager / Project Manager to lead IT support operations, manage enterprise clients, and ensure world-class service delivery across multiple regions.

You’ll oversee daily IT service operations, engineer dispatch, SLA compliance, and project delivery — while driving operational excellence and customer satisfaction.

Key Responsibilities

• Lead end-to-end delivery of managed IT and field services, ensuring SLA & KPI targets.
• Plan and manage IT infrastructure or support projects (network, servers, endpoints).
• Supervise local and remote teams of engineers and vendors.
• Track incidents, changes, and escalations using ServiceNow or similar ITSM tools.
• Conduct service reviews, generate performance reports, and handle client communication.
• Identify process improvement and service-growth opportunities.

Requirements

• Bachelor’s degree in IT, Engineering, or related field.
• 5+ years’ experience in IT service delivery or project management.
• Hands-on with ServiceNow or similar ITSM platforms.
• Proven leadership and client-facing communication skills.
• Knowledge of ITIL processes (Incident, Change, Problem).
• PMP, PRINCE2, or ITIL certification preferred.

Why Join Sharp Brains

• Global exposure working with clients across the UK, EU, and Middle East.
• Competitive salary, bonuses, and clear growth path.
• Collaborative culture focused on results, ownership, and performance.

Job Type: Full-time

Pay: Rs250,000.00 - Rs300,000.00 per month

Experience:

• Project Managment : 5 years (Required)
• Customer Support: 5 years (Required)

Work Location: In person