Manager Operations

Operational Planning & Workflow Management:

• Own and manage work distribution between editors, social media managers and content writers to ensure all client work is delivered in a timely manner.
• Develop and implement operational strategies to streamline post production processes and reduce bottlenecks.
• Build, refine, and enforce Standard Operating Procedures (SOPs) for social content planning, review cycles, and publishing systems to optimize efficiency.

Project & Client Delivery Coordination:

• Own high-level content calendars and publishing pipelines across key platforms like YouTube, Instagram, TikTok, LinkedIn, Spotify, and Apple Podcasts etc.
• Ensure all team members are adhering to strict quality control procedures before providing work to clients
• Monitor campaign performance, analytics dashboards, and team-generated reports to ensure strategic goals are met.
• Oversee client communication is being performed to a high standard and ensure no client messages are missed or unanswered by the team.

Team Leadership & Management:

• Lead, mentor, and motivate a high-performing team of content and social media managers/Podcast Manager, video editors and content writers.
• Conduct performance reviews, provide constructive feedback, and support professional development.
• Serve as an escalation point for internal challenges related to timelines, quality, or client expectations.
• Foster a positive and collaborative work environment that prioritizes accountability and excellence.

Data Analysis & Reporting:

• Prepare and present regular reports on operational performance to CEO and ensure that any major issues are escalated appropriately.

Key Skills & Competencies:

• Minimum 3 years of experience in operations management at a social media firm, with at least 2 years in a leadership role managing at least 50 members of staff.
• Strong analytical and problem-solving skills, with the ability to identify inefficiencies and propose innovative solutions.
• Exceptional attention to detail and commitment to quality control.
• Excellent leadership and communication skills to effectively manage teams and client relationships.
• Proficiency in social media management, SEO, and project management tools.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proactive mindset with a strong sense of ownership and accountability.

Core Responsibilities

• Own the end-to-end operations pipeline, ensuring all podcast projects are delivered on time, within scope, and aligned with client expectations.
• Oversee resource planning, task allocation, and team bandwidth to eliminate bottlenecks and maintain productivity.
• Conduct daily check-ins, lead performance reviews, and enforce accountability through clear KPIs and deliverables.
• Act as the operational point-of-contact for client escalations and oversee quality control of client interactions, particularly with podcasters.
• Collaborate closely with the CEO to align on strategic priorities, team progress, and client success outcomes.
• Develop and enforce SOPs for recurring agency functions, creating replicable systems that support growth and scale.
• Design and implement internal training programs to upskill team members, standardize processes, and maintain consistent quality.
• Monitor department health, analyze gaps, and continuously improve workflows to support profitability and long-term scalability.

Job Type: Full-time

Pay: Rs200,000.00 - Rs300,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• 3-5: 3 years (Required)

Work Location: In person