Project Manager - Affordable

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POSITION SUMMARY:

Fortress Technology Solutions is a property management software technology company based in Nashville, TN. We are a privately funded startup with a solid growth trajectory since day one. To surpass the market leaders in a $2+ billion industry, we need team members who are passionate about challenging the status quo, love making the complicated feel simple, and believe that there's nothing more important than building software that is delightfully beautiful and remarkably functional.

As a Fortress Project Manager–Affordable, you’ll play a hands-on role in ensuring the success of new Affordable Housing clients transitioning onto Fortress. Acting as an extension of the client’s team, you’ll take ownership of gathering, organizing, and validating the data, documents, and configurations needed for implementation so that the client can focus on their day-to-day operations while Fortress handles the technical side.

You’ll collaborate closely with the Fortress Onboarding and Implementation team, serving as the bridge between the client’s internal resources and Fortress’s project milestones. You’ll be deeply involved in affordable-specific components, as well as general operations, accounting, and coordination with third-party partners, to ensure accuracy, completeness, and on-time delivery.

This role is ideal for someone who thrives on details, understands the complexity of Affordable Housing programs, and enjoys turning chaos into order.

KNOWLEDGE/SKILLS/ABILITIES:

Exceptional verbal and written communication skills to liaise effectively with team members and leadership.
Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.

ESSENTIAL JOB FUNCTIONS:

Serve as an extension of the client team during onboarding, helping gather and organize all data, documents, and configuration details needed for successful implementation.
Partner with Fortress’s Onboarding Implementation Specialist and Property Onboarding Specialist to ensure all project milestones and deliverables are met on schedule.
Act as the primary client-side coordinator, tracking down outstanding items (e.g., certifications, property data, historical accounting data) and ensuring they’re formatted and submitted correctly.
Collaborate with the client’s internal staff to translate their operational processes, affordable program rules, and accounting workflows into accurate system setups within Fortress.
Understand Affordable Housing program requirements (LIHTC, HUD, RD, HOME, etc.) and ensure that data collected aligns with compliance and reporting standards.
Coordinate with third-party partners as needed, ensuring all integrations, accounting processes, and compliance components are aligned prior to go-live.
Support data validation and system testing efforts, working alongside Fortress and client teams to confirm accuracy and resolve discrepancies prior to go-live.
Maintain organized documentation, tracking sheets, and project status updates to provide visibility across all stakeholders.
Anticipate potential risks or blockers in client readiness and proactively work to resolve them before they impact timelines.
Serve as a trusted advisor to the client, providing structure, accountability, and expertise throughout onboarding.
Contribute to continuous improvement of onboarding processes by identifying gaps or opportunities to simplify the client experience.
Perform all other duties as assigned.

SPECIFIC EDUCATION OR EXPERIENCE:

5+ years’ experience in Affordable Housing required
Prior experience implementing property management software systems
Project management or client onboarding experience preferred
Bachelor’s degree or comparable experience preferred
Strong multitasking abilities
Patience and resilience when handling complex or challenging cases
Ability to present information effectively to diverse audiences and remain calm under pressure
Familiarity with help desk software and remote support tools
Excellent communication, problem-solving, and deadline management skills
Proactive, results-oriented approach with the ability to work effectively within a team

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Frequently sit, stand and walk.
Regularly required to talk or hear.
Frequently required to use hands or fingers to handle or feel objects, tools or controls.
Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
Occasionally lift and/or move up to 25 pounds.
Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS:

Travel up to 10-20% of the time for customer trainings /events and/or strategic in-person meetings

The Fortress Experience
We're creating a different kind of company at Fortress Technology Solutions. We promise we will never be ordinary. You will be challenged by your team to achieve more and to identify innovative solutions to challenging problems, and you'll accomplish more than you ever thought possible. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, Fortress Technology Solutions is the place for you.

Fortress Technology Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fortress Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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