Project Manager – Digital Transformation (Bilingual-English & Arabic)

Role Summary:

The Project Manager will lead large-scale digital transformation initiatives with a primary focus on business process automation, CRM implementations, customer experience platforms, and digital engagement solutions. The role requires a combination of strong project management expertise, business acumen, and technology fluency to ensure successful delivery of initiatives that streamline operations, enhance customer interactions, and enable data-driven decision-making. The incumbent will drive innovation, efficiency, and measurable business value while aligning with the organization’s strategic digital roadmap.

Roles and Responsibilities:

• Lead the end-to-end delivery of digital transformation projects including Business Process Automation (BPA), CRM platforms, workflow digitization, and digital engagement solutions.
• Translate organizational goals into actionable digital strategies, roadmaps, and execution plans.
• Collaborate with business stakeholders to identify, analyze, and re-engineer processes for automation, efficiency, and scalability.
• Ensure delivery excellence across CRM implementations (e.g., Salesforce, Dynamics, HubSpot), customer portals, and omni-channel engagement platforms.
• Drive adoption of automation technologies such as RPA, AI/ML, and low-code/no-code platforms to enhance business efficiency.
• Oversee digital engagement initiatives including customer self-service portals, mobile applications, chatbots, and omnichannel communication.
• Establish strong governance frameworks, ensuring compliance with data protection, cybersecurity, and industry standards.
• Provide executive-level reports on progress, milestones, risks, financials, and business outcomes.
• Manage project budgets, resources, and third-party vendors while ensuring contract compliance and service quality.
• Lead change management initiatives by preparing the business for digital adoption and embedding new ways of working.
• Facilitate workshops, governance forums, and steering committees to ensure effective decision-making and stakeholder alignment.
• Support Sales and Pre-Sales teams during bids and proposals by providing subject-matter expertise in digital transformation delivery.
• Contribute to PMO functions including portfolio reporting, resource allocation, and project monitoring.
• Apply Agile, Waterfall, and hybrid project management methodologies based on project context.

Qualifications & Experience:

• Bachelor’s or Master’s degree in Business, Computer Science, Information Systems, or related field.
• Recognized Project Management certifications (PMP, PRINCE2, or equivalent).
• 10–12 years of progressive project management experience, with at least 5 years leading digital transformation initiatives.
• Proven experience in delivering large-scale CRM programs, business process automation projects, and digital engagement platforms.
• Strong knowledge of RPA tools, CRM systems, and digital engagement solutions.
• Experience managing multi-million-dollar transformation programs with diverse stakeholder groups.
• Strong understanding of cloud platforms (Azure, GCP) and integration with digital solutions.
• Excellent communication and stakeholder management skills, with ability to engage at senior management and CXO levels.

Core Competencies:

• Leadership and ability to inspire diverse cross-functional teams.
• Expertise in business process re-engineering, automation, and customer experience transformation.
• Strong business-technology acumen, with familiarity in CRM, BPA, RPA, AI, low-code platforms, and customer engagement solutions.
• Analytical mindset with ability to translate business needs into digital workflows and measurable outcomes.
• Proven ability to drive organizational change, adoption, and cultural alignment with digital initiatives.
• Results-driven, with a consistent track record of delivering projects on time, within scope, and on budget.

Preferred Skills:

• Fluency in English and Arabic (Written & Verbal).
• Excellent presentation, facilitation, and negotiation skills.
• Proficiency in MS Project, MS Office Suite, Jira, and collaboration platforms.
• Strong vendor management, contract negotiation, and problem-solving skills.
• High adaptability, critical thinking, and decision-making capabilities.
• Strong interpersonal and influencing skills with ability to work across organizational levels.
• Professionalism, accountability, and ability to deliver independently with minimal supervision.

Only candidates matching the above requirements and immediately available in Qatar with QID and NOC need to apply. Email CV to: mis@metromet-doha.com

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: QAR18,000.00 - QAR21,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Master's (Required)

Experience:

• progressive project management : 10 years (Required)
• Leading digital transformation initiatives: 5 years (Required)

Language:

• Arabic (Required)
• English (Required)

License/Certification:

• PMP (Required)