Project Manager - ServiceNow Development

Job Summary:

Seeking a seasoned Project Manager to lead ServiceNow development and deployment efforts supporting the expansion of the HR Service Delivery (HRSD) platform at an enterprise level.

Key Responsibilities:

• Lead the end-to-end delivery of ServiceNow HRSD and ITSM modules including planning, execution, and transition to operations.
• Manage a cross-functional team of developers, administrators, business analysts, and organizational change management specialists.
• Coordinate with stakeholders to ensure alignment with mission needs and technical requirements.
• Oversee Agile ceremonies and ensure sprint deliverables meet quality and compliance standards.
• Track project milestones, risks, and dependencies using ServiceNow SPM and other PM tools.
• Ensure compliance with federal frameworks (e.g., ISO 20000, CMMI Level 3, ITIL v4).

Required Qualifications:

• 6+ years of project management experience, including 2+ years leading ServiceNow implementations.
• Proven experience managing federal IT projects
• Strong understanding of ServiceNow HRSD, ITSM, and SPM modules.
• Familiarity with Agile, CX, and ethnographic design principles
• PMP or CSM certification preferred.
• Excellent communication and stakeholder engagement skills.

Job Types: Full-time, Contract

Pay: $125,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Washington, DC 20591