Project Quality Manager - Burg El Arab/ Alexandria Factory

PURPOSE OF THE JOB

• Represents Quality in the project team, driving for customer satisfaction through the project’s Safety, Quality assurance by coordinating all quality and safety activities starting at tender stage and throughout the project until contract closure (SQCDP).

• Ensure the hierarchical management of several Project Quality and Safety managers (PrQSM), and
• Be responsible for all Project Quality topics for the project portfolio at site (or country/ cluster/ business unit if applicable) across all project phases from Tender to Warranty closing

ORGANISATION

Organization structure (job belongs to...)

Quality

Reports directly to:

• PrQSM can report to PrQSM Leader (if any) or to site Quality.
• PrQSM Leader reports to site Quality.

Other reporting to:

Direct reports:

Project Quality members (when required, e.g., Turnkey project)

Project Quality and Safety Managers

Network & Links

Internal

• Project Manager (PM) / Subsystem Manager (SSM)
• Project Core Team
• Quality team of associated sites (Participating Unit PU etc.)
• Product Introduction Customer site team
• Cross Functional team for Reliability Growth
• Railway Safety and EHS team
• RAM team
• Project Transfer of Technology Manager (PrTTM)

External

• Customers
• External suppliers
• External bodies (e.g., certification, safety authorities, etc.)

MAIN RESPONSABILITIES

Customer Quality

• Be the independent voice of the customer in the project organization.
• Act as interface with the Customer quality and safety teams
• Attends to CSS interview (Customer Satisfaction Surveys) with Customer Director and PM, supports & monitors action plan

For PrQSM Lead also applies:

• Ensure monthly planning and management for tender activities around responsibility following QUA-PRO-007 (incl. planning of reviews, etc.)
• Define Tender Quality Referent Leaders/ Contributors for all opportunities
• Answering to the requests from the customers, bring in the Quality aspects to the bid
  • Ensure the maturity of solutions to be offered (free-for-tender) and related management of gaps vs. reference solution
  • Ensure the application of the REX (CSS, Kx/ NRL, DFQ, CoNQ/ PPI) relevant to the context of the opportunity (platforms, sites, etc)
  • Ensure all tenders comprise a draft DFQ cycle covering all contributor sites in Alstom
  • Ensure proper level of involvement of site Engineering Quality Manager during the tender technical preparation
• Identify risks (Critical Item Assessment CIA / Transfer of Technology ToT) and manage related mitigations

Project Quality

• Establish, document, implement, maintain, and continuously improve the Project Quality Management Plan (PQMP) and ensure its proper application during contract execution in accordance with contract requirements, and Alstom processes.
• Contribute with structured techniques (e.g., FMEA) to the criticality assessment of Alstom’s solutions (system and sub-systems) and services to ensure the right level of safety and quality assurance as well as inspection activities for all identified CTQ (Critical to Quality).
• Guide project teams in understanding Quality contributions to the project.
• Be the interface in the Project Team for all Project Quality aspects (Engineering (EQ), Industrial (IQ), Supplier (SQ) and Product Introduction Quality (PI Q))
• Manage, coordinate, and synchronize the community of all quality métiers supporting the project execution (system and sub-systems, PUs)
• Ensure project core team awareness of project quality plan and its deliverables, regularly reporting on progress and support achieving the required level on quality competencies.
• Support project audits, reviews and approval of supplier quality systems and audits compliance (upon customer request)

For PrQSM Lead also applies:

• Anticipate resource needs and ensure consolidation of workload (be temporarily responsible for any unstaffed project)
• Elaborate the yearly training plan for individual resources and monitor required qualification paths
• Coaching PrQSM newcomers, guide and support local PrQSMs as a mentor and referent on the activities relevant for the role
• Manage the PMC (People Management Cycle) with all direct reports
• Verify good application all Project Quality activities on the site’s /business unit’s project portfolio (e.g., Development for Quality (DFQ), CIA, Kx, SPL, ToT, Quality Management Plan, Quality/ Safety Alerts, Non-conformities and Safety issues, etc.)
• Setting governance for regular meetings within the PrQSM community to exchange best practices, CTQ vs customer feedback in the project portfolio
• Animate, coordinate, and synchronize the community of all quality métiers supporting the project execution on site/ business unit
• Ensure consistency between the project QCD (Quality Cost Delay) objectives, CTQ (Critical to Quality) and the customer's satisfaction
• Ensure that all the REX of all the métiers have been considered in the Risks & Opportunities
• monitor audits, reviews and approval of supplier quality systems and audits compliance (upon customer request) related to the project portfolio
• Monitor KPI performance of: DFQ Lookahead, DFQ Backlog, Customer Satisfaction, Number of major client NC, NPS for Customer Satisfaction Surveys (CSS)

Project execution controls

• Support the project team and the PM to prepare DFQ gate reviews & follow up related action plans.
• Report quality and safety alerts and manage Non-conformities and Safety issues.
• Ensure quality of the technical modifications (Change Requests CR) made during the project ensuring compliance to the design change process and quality of implementation of the technical modifications and analyze financial implications (Cost of Non-Quality CoNQ)
• Ensure that safety assessment is correctly implemented (i.e.: safety review) and prepare safety authorization.
• Control project processes and deliverables compliance through inspection and audits - to authorize presentation/ delivery to customer.
• Ensure that Return of Experience (REX) of all functions has been considered in the risks & opportunities and closely monitor to prevent occurrence.
• Own the Supplier Part List (SPL), and ensure the list is properly created for the full scope of the project across all contributing sites.
• Ensure with SQ Team and/or Procurement a good synchronization and follow-up of GO Production and FAI (First Article Inspection) activities, relative to the SPL, with special attention in case of supplier change/localization initiatives.
• Collaborate with IQ, Industrial, SQ, EQ, Engineering and PI Q to ensure a customer inspection acceptance criteria booklet is established and agreed with the customer.
• Support customer inspections at Alstom, supplier, and customer sites (upon request)
• Ensure the train/ product history book is prepared, updated, and handed over to the customer for each train/ product.
• Support the handover management process execution to PI, and from PI to Customer/ Services
• Support the Project Manager / Director (PM/PD) & Customer Director (CD) with the customer satisfaction survey, its analysis and associated action plan.
• Ensure and improve the tender quality if assigned to support Tender phase.
• In the case of Transfer of Technology (ToT), act as a sparring partner to the PrTTM and organize and prepare all quality activities/documentation needed in the frame of the transfer.

Measure and improve project quality performance.

• Facilitate problem solving during project execution phase to ensure timely management and reduce the costs of non-quality (8D, QRQC, REX)
• Ensure that the relevant stakeholders are included in the Customer issues solving process (if needed).
• Implement an effective corrective and preventive action system.
• Provide support for periodic progress reporting through quality indicators and identify improvement opportunities.

Depending on local organization, PrQSM could also oversee Industrial Quality, QMS and SQ activities.

Performance measurements (KPI):

• “DFQ Look Ahead”, “DFQ On Time”, Gates in “DFQ Backlog”
• Number of remaining Safety or Customer Issues to fix after target time agreed.
• Project Quality documentation delivered and approved on time.
• Safety Authorizations prepared and approved on time.
• FAI and FAR/FMR/SMR/ FAV (First/Serial Assembly /Mounting Review/ First Activity Validation) processes applied and implemented on time.
• Railway safety issues reported on time.
• Cost of Non-Quality analyzed and managed through PDCA.
• Speed to solve non-conformities.
• Customer Satisfaction Survey (CSS) process properly applied with NPS at target.
• Project Performance Indicator

Job Location / Mobility

• Site/Region of the project team, with some travel and/or missions (internal and external),

For PrQSM Lead also applies:

• Site/Region of the project portfolio, with travel and/or missions (internal and external), where direct line reports are located

MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

• Graduate or post-Graduate degree in engineering with management background depending on the size of the project.
• Fluent in English

Desirable:

• Qualification in Six Sigma valued.

Experience

Mandatory:

• Awareness of Processes and Products/ Services delivered in the project.
• Experience in managing Quality tools and problem-solving tools.
• Experience in operational activities and in documentation management
• Proven experience in managing teams and individuals, with the ability to positively influence cross-functional and geographically distributed teams.

Desirable:

• Knowledge of railway industry (norms, certifications…)
Experience in Quality / audit are appreciated

Competencies & Skills

• Process oriented and customer focused.
• Data driven to make objective decisions based on facts (“Speaks with data.”)
• Rigorous communication skills with Business Partners
• Knowledge of Quality standard (ISO9001, IRIS, CMMI, ECM,.) and quality tools
• Problem solving methodologies & Lean principles.
• Collaboration and team working