Project Supervisor

We Are Hiring a Project Supervisor!

Position Summary: The Project Supervisor is responsible for planning, directing, and overseeing daily operations across valet parking, concierge services, supply chain, and logistics functions. The role ensures smooth service delivery, operational efficiency, and compliance with company standards, while maintaining client satisfaction and profitability.

Key Responsibilities

Operations Management

· Plan, coordinate, and oversee 24/7 valet, concierge, and logistics operations.

· Monitor traffic flow, drop-off/pick-up areas, parking utilization, and logistics scheduling.

· Implement queue management and efficient workflow strategies.

· Supervise vehicle check-in/out accuracy and ensure proper handling of deliveries.

· Maintain real-time tracking logs for vehicles, keys, and inventory.

Team Leadership & Development

· Recruit, train, and onboard staff for valet, concierge, and logistics teams.

· Develop schedules and assign responsibilities across multiple functions.

· Monitor performance, enforce operational standards, and implement discipline when required.

· Provide ongoing coaching, mentorship, and career development opportunities.

Client & Customer Experience

· Act as the primary point of contact for clients, ensuring service excellence.

· Manage escalated complaints, claims, and special service requests.

· Gather and analyze customer feedback to drive continuous improvement.

· Ensure courteous, professional, and consistent service delivery across all touchpoints.

Safety & Compliance

· Enforce UAE traffic, health, and safety regulations within valet and logistics operations.

· Conduct regular audits of parking areas, logistics workflows, and staff practices.

· Verify staff licenses, permits, and regulatory compliance.

· Manage incident reports, vehicle damage investigations, and insurance coordination.

Administration, Reporting & Financials

· Prepare operational and performance reports for management review.

· Track productivity, attendance, overtime, and resource utilization.

· Support licensing, insurance renewals, and compliance documentation.

· Assist in budgeting, cost control, and profitability analysis across all services.

Qualifications & Skills

· Bachelor’s degree in Business Administration, Hospitality, Logistics, or related field.

· Minimum 5–7 years of experience in operations management (preferably valet, hospitality, or logistics).

· Strong leadership, communication, and problem-solving skills.

· Knowledge of UAE labor laws, traffic regulations, and safety standards.

· Proficiency in MS Office and operational reporting tools.

· Ability to work under pressure in a fast-paced, 24/7 operational environment.

Nationality: Any

Salary: competitive salary package & Benefits