Property Manager

Job Scope and Purpose:
Property Managers are responsible for the overseeing all daily property operations including but not limited to property financials responsibilities, fostering resident satisfaction, employee management, and managing vendor/contractor interactions in a professional manner.
1. Safety and Office Protocol:

• Must complete all assigned Francis Property Management training.
• Always wear proper identification (Francis Name Tag).
• Utilize the Francis issued iPad and Checkpoint ID to properly validate prospective residents before beginning the touring/leasing process.
• Communicate with other team members if leaving the office for an extended period of time.
• Wear proper PPE (Personal Protective Equipment) when required by a supervisor.
• Wear professional office attire, and footwear per the Francis guidelines.
• Report any possible risks on the property including lights out, trip hazards, exposed wires, etc.

2. Primary Responsibilities:

• Leasing and Occupancy Management: Attracting and retaining tenants by marketing available units, conducting property tours, screening applicants, negotiating lease agreements, and managing move-in and move-out processes.
• Tenant Relations: Addressing tenant inquiries, concerns, and complaints promptly and professionally. Fostering a positive living environment through effective communication, community events, and amenities.
• Property Maintenance: Ensuring the property is well-maintained, safe, and attractive by coordinating regular maintenance tasks, repairs, and upgrades. Conducting inspections to identify maintenance needs and addressing them promptly.
• Financial Management: Managing the property's finances, including budgeting, rent collection, expense management, and financial reporting. Maximizing revenue and controlling expenses to achieve financial goals and maintain profitability.
• Compliance: Ensuring compliance with all applicable laws, regulations, and industry standards, including fair housing laws, landlord-tenant regulations, building codes, and safety regulations.
• Vendor and Contractor Management: Selecting and managing relationships with vendors, contractors, and service providers to ensure quality service, competitive pricing, and timely completion of work.
• Community Engagement: Engaging residents and promoting a sense of community through organized events, social activities, and amenities. Building relationships with residents and encouraging a positive community atmosphere.
• Administrative Tasks: Performing and/or delegating administrative duties, such as maintaining records, processing paperwork, responding to inquiries, and managing communication with residents and vendors.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with company’s policies and procedures.
• Please keep in mind this position is a “team player” position and all team members are to be responsible for the general upkeep and cleanliness of the community. IE assisting with waste pick-up.
• Assisting the Regional Manager with other projects as needed.

3. Skills and Qualifications:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Prioritize and manage multiple projects simultaneously.
• Knowledge and experience with the physical attributes of a property.
• Ability to use company software, including MS Office products and Yardi.
• Knowledgeable with Fair Housing laws and other ordinances and regulations affecting the industry.
• Promote harmony and quality job performance of staff through support and effective leadership

4. Physical Requirements:

• Ability to walk, stand, and climb stairs to tour property and meet with potential tenants, vendors and contractors in a variety of weather conditions.
• Ability to reach, bend, and have a full range of motion.
• Use repetitive motion of hands and wrist while using a computer, keyboard and telephone.
• May need to lift and/or move 5-10 pounds.
• High attention and mental demands including the ability to prioritize and process information with accuracy and clarity.