JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
PRIMARY RESPONSIBILITIES:1. Operations Management:
Oversee daily mall operations ensuring optimal functionality and tenant satisfaction
Supervise facility management, maintenance, security, cleaning, and technical services
Ensure compliance with health, safety, and fire regulations
Manage vendor contracts and monitor service quality
2. Tenant Relations & Leasing Support:
Maintain strong relationships with existing tenants and address concerns promptly
Coordinate lease renewals and support leasing team with prospective tenants
Conduct regular tenant meetings and property inspections
Ensure tenant compliance with lease agreements and mall regulations
3. Financial Management:
Prepare and manage annual operating budgets
Monitor expenses and identify cost-saving opportunities
Oversee rent collection and service charge reconciliation
Prepare monthly financial reports for client review
4. Client Reporting & Communication:
Provide regular updates to mall owner/client on property performance
Prepare comprehensive monthly management reports
Present strategic recommendations for property improvement
Ensure transparency and timely communication on all property matters
5. Team Leadership:
Supervise on-site staff including supervisors, security, and maintenance teams
Conduct performance evaluations and provide training
Foster a professional and efficient work environment
6. Marketing & Events Support:
Collaborate with marketing team on promotional activities and events
Ensure mall presentation meets brand standards
Support tenant marketing initiatives
KEY PERFORMANCE INDICATORS:
Tenant satisfaction and retention rates
Budget adherence and cost control
Occupancy levels
Property condition and maintenance standards
Client satisfaction
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.