Property Support Specialist (Westridge at Hilltop)

Responsibilities

• Conduct all business in accordance with the Company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to property management.
• Support WinnSTART/STOP processes, including: property setup tasks, vendor coordination, and onboarding support to ensure smooth transitions.
• Contributing to documentation and analysis of findings to support operational readiness.
• Assist with correspondence to/from CHA, IHDA, or HUD as needed.
• Assist in monitoring the recertification process to ensure support of team members that are working to complete recertifications in a timely fashion.
• Responsible for maintaining an accurate daily timekeeping record via our Paycom time keeping system.
• When meeting with residents, document their file with any concerns and complaints that could become a future issue for the Management Office.
• Generate and close work orders, as needed.
• Report any physical concerns to manager when walking around the property.
• Greet residents either by phone or in person, in a professional and courteous manner, and in line with Habitat’s Core Values.
• Assist assigned property with a variety of clerical functions such as, but not limited to, data entry, filing, answering phones, handling mail, delivering notices, meeting with residents, collecting rent etc.
• Will regularly change work locations day to day. Rarely will be required to change locations during the same workday.
• Creates new files, labels, and maintains files accordingly, as needed.
• Address or direct resident inquires, and other requests as required.
• Maintain a clean work area, free of debris or safety hazards.
• Perform all functions in accordance with operation guidelines.

Requirements

• High school diploma or GED equivalent.

• 3+ years of experience in administrative and / or general accounting areas.
• 2+ years of Property Management experience or comparable administrative experience.
• Ability to communicate effectively, professionally, and friendly in a business environment (both verbally and written).
• Intermediate computer skills including Microsoft Excel, Outlook, and Teams.
• Must have the ability to consistently meet deadlines.
• Must possess strong organization and time management skills.
• Ability to prioritize, multi-task and work independently with limited supervision.
• Ability to establish and maintain effective working relationships.
• Ability to work a flexible schedule, extended hours, holidays, and/or weekends as needed.

• Assist with requests from Regional Office, as necessary.
• Ability to complete required training or obtain role specific certifications, as necessary.

Preferred Qualifications

• Bachelor's degree.
• Prior experience within affordable housing industry is preferred.

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com