PSID Investigative Technician Lead - Fixed Term

Fixed-Term Employment Opportunity for Experienced Professionals – Join a Team Built on Integrity, Security and Dependability!

Summary
The PSID Investigative Technician (IT) Lead is responsible for the support and productivity of the investigative technician team, and processing large amounts of data from approved databases and/or in-person from record providers for further verification and full issue resolution during the field investigation. A successful Investigative Technician Lead must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:

Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation

• Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
• Maintain appropriate staffing levels within the team with assistance from their supervisor, the assistant director of investigations and director of investigations.
• Regularly monitor and analyze each team member’s strengths and challenges to properly support them and maintain full production, timeliness and quality.
• Foster a positive, team-oriented environment.
• Set realistic goals and encourage productivity and performance as a team and individually.
• Participate in recognition programs to acknowledge personnel’s successes and maintain morale.
• Monitor and analyze each queue to identify unprocessed requests and provide priority lists.
• Maintain working knowledge of record providers, databases and record retrieval procedures.
• Track and log data retrieval progress and completion.
• Maintain database website account accesses; record and reconcile database expenses.
• Report significant changes to databases or the types and amounts of information typically received from databases and/or record providers that may impact the investigative process.
• Conduct data retrieval from approved databases and record providers when other staff resources are unavailable.
• Submit quality reports of investigations (ROIs) in a timely manner.
• Remain in compliance with the National Training Standards (NTS), the Federal Investigative Standards (FIS) and all other applicable federal regulations.
• Complete priority and expedited leads by request.
• Maintain a working knowledge of agency guidance and transmittals.
• Coordinate communications to discuss volumes, timeframes, prioritization, changes to policies and standards, and customer feedback.
• Conduct occasional queue and quality spot checks and report the results to their supervisor.
• Process large amounts of data and documents completely and accurately through established procedures.
• Organize time and resources to ensure timely completion of data retrieval.
• Maintain a working knowledge of Roadrunner.
• Quickly troubleshoot issues as they arise.
• Maintain professional, courteous relationships with team members, supervisors, the director, investigators, and all other ADC LTD NM employees and contractors.
• Plan, implement and coordinate training for new team personnel and request training with the assistance of the PSID quality program lead, investigations director and the ADC LTD NM Training Department.
• Assist with projects and process improvement at the direction of their supervisor.
• Coordinate with PSID and ADC LTD NM personnel as necessary.
• Perform all other duties as assigned.

Performance Metrics

• Subject to incoming case volumes:

o All team members to process a minimum of 10 leads per day on average for baseline productivity.

• Close no more than 8% of all case parts late.
• Fewer than 2% of all case parts contain significant adjudicative deficiencies.

Education, Experience and Skills

• Minimum of an associate’s degree from an accredited university; or three years general investigative experience (i.e. military, local, state or Federal law enforcement or investigative functions).
• Proven leadership/mentorship skills; ability to maintain a high level of professional demeanor.
• Proficiency in common workplace hardware and software, including Microsoft Word, Excel and computer databases.
• Excellent organization and prioritization skills.
• Strong analytical skills and detailed-oriented.
• Strong verbal and written communication skills, including highly technical writing, proofreading, and editing.
• Extensive knowledge of ADC LTD NM contracts and contractual requirements.
• Thorough understanding of federal investigative standards, including the investigative tiers, issue resolution and adjudication.
• Thorough understanding of ADC LTD NM investigative process and procedures.
• Familiarity with federal and ADC LTD NM security standards.

Supervisory Responsibilities
This position is responsible for the oversight and management of investigative technicians and responsible for maintaining a positive work environment. The Supervisor is responsible for managing employee workflow, training new hires, managing team’s schedules, reporting to HR and senior management, evaluating performance and providing feedback, identifying and applying career advancement opportunities to the entire team and helping to resolve issues and disputes in accordance with ADC LTD NM policies and procedures. The Supervisor is also responsible for implementing and upholding ADC’s Equal Employment Opportunity and Affirmative Action Plan policies.

Work Authorization/Security Clearance
Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.

Position Type/Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.

Work Environment & Physical Demands
While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.

Probation
Six-month probation at start of initial employment and/or when position is new for the employee.

Travel None.

Benefits
Full benefit package as outlined per ADC policies and procedures.

Given the changing nature of requirements, responsibilities, rules and duties, the expectations and qualifications listed in this job description may not fully express the position's structure. ADC LTD NM is not responsible for any errors or omissions that may be expressed with the information provided.

ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.